Engineering Manager, AI Products

at  Affinityco

With our growing customer base and our expansion into new markets and use cases, we have more to build than ever at Affinity as we execute on our vision to put relationship intelligence at every professional’s fingertips.
Reporting to the Director of Engineering, you will be leading and scaling out a team that oversees the development of AI features and services of the core Affinity CRM product. You will help define the technical roadmap and implementation for the future of our product and services and functionality end to end. This is a very hands-on role; in addition to leading the team, you’ll also be an active contributor.
The charter for this role is to leverage data and AI techniques to derive insights and package them as services while making sure the end experience is delightful. We leverage cutting-edge technologies, and are quick to ship as our features have a direct impact on the revenue and growth of the company. We are looking for an experienced Engineering Manager who values career development, mentorship and will support the team as we scale. We’d love to see a track record and accomplishments in leading high-performing ML engineering teams.

QUALIFICATIONS

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

• Through cross-team collaboration, define the technical roadmap for the features and functionality that make up for our AI feature delivery. This will comprise ideation to production, including feature engineering, model construction, deployment, and model observability and evaluation along while having a measurable impact on our CRM customers.
• Advance our use of microservices to improve agility, complexity and isolation of logic and failures while supporting different languages. For example, our app is written in Ruby and ML services leverage Python.
• Lead Agile processes like daily standups, sprint plannings, demos and retrospectives to ensure successful delivery of projects.
• Lead, coach, mentor and inspire a team that owns applications that are critical to the success of our customers and our business.
• Own the delivery of a delightful, reliable user experience to our users around the world through rapid cycles of development and iteration.
• Be an active contributor. You’ll have the time to build meaningful features alongside your team.
• Be responsible for customer experience. You will lead the monitoring of bugs and answering customer questions. You’ll also identify patterns to propose technical improvements that will address the root cause.
• Drive complex technical, architecture, design, and product discussions.
• Identify and fill gaps on the team, and create the processes necessary for the team’s success.
• Scale the team by hiring additional talented engineers to provide the necessary velocity to meet the team’s goals.