Engineering Manager (m/w/d)

at  Charles

YOU’LL FIT GREAT WITH THESE SKILLS AND VALUES

• 2+ years managing high-performing engineering teams
• 5+ years working in engineering roles at fast-paced product engineering companies
• Strong software fundamentals and proficiency in modern programming languages such as Node.js (preferred), Python, or Go. Good understanding of frontend technologies. Proficiency in databases such as PostgreSQL. Experience with NestJS is a plus.
• Experience with MarTech, AdTech, E-commerce, or regulated industries preferred.
• You can distill a complex problem into its essential elements and clearly communicate to your team, your peers, and other departments
• A track record of mentoring, coaching, and sponsoring engineers

ABOUT US

It’s better to have a conversation
charles is a SaaS startup that enables brand to build personal relationships with customers. With our software, businesses can chat with customers, send marketing campaigns, sell products, analyze results and automate processes. And we go beyond the tech to offer ongoing consultancy for future success. Our vision is to connect any kind of business with their customers via messaging apps to let them do what they need.
Founded by Kapten & Son co-founder, Artjem Weissbeck, and ex-McKinsey ecommerce lead, Andreas Tussing. charles is backed by Salesforce Ventures, Accel and HV Capital and has raised over EUR 30 million to build the global leader in conversational marketing SaaS for global consumer brands.

• Lead a team of 5-8 engineers working on charles’ integration products. This would include expanding our data ingestion and transformation capabilities on contacts and events, building out new integrations, and improving the stability & observability of current and future integrations. We continue to evolve over time and your scope of responsibility will grow and shift, but you’ll initially support this team
• Partner closely with Product to balance new product developments with technical investments to set the teams up for long-term success
• Review and coach engineers on architecture proposals. Challenge the team’s approach on reliability, performance, security, and maintainability. Facilitate over-arching architecture decisions across teams and systems
• Be accountable for project delivery and the software development lifecycle within the team you manage
• Trust but verify: raise the bar on testing and quality alongside your team of engineers
• Co-create career plans with your team that align with aspirations and team needs
• Propose and implement improvements to ways of working through 1:1 qualitative feedback and quality & velocity metrics
• Coordinate incident response by pulling in the right engineers and communicating with our stakeholders
• Foster a culture of strong accountability, empowerment, and customer love in your team