Engineering Manager - Machine Learning (f/m/d)*

at  Parloa

YOUR MISSION:

As Engineering Manager (f/m/d)* for the Machine Learning team, you will empower and lead a team of experienced machine learning engineers to design and develop a cutting-edge machine learning platform. You will support your team in AI experimentation and fine-tuning foundational models that power our automation platform and enhance the experience for customer interactions based on AI. You will make a difference for your engineers by supporting their growth and motivating them to solve complex challenges as a team to transform the entire customer service industry leveraging data and AI.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Hire and lead a team of 3-5 machine learning engineers, fostering a culture of collaboration and technical excellence
• Provide a strong vision for the machine learning platform at Parloa in accordance with business needs
• Empower your team take ownership of building and improving the machine learning platform at Parloa, including experimentation, model fine-tuning and productionization, maintenance, observability, GenAI evaluation models
• Act as the technical product owner for the machine learning platform, anticipating and prioritizing the needs of users effectively in compliance with data governance and protection requirements
• Develop your team via effective coaching and by providing them with growth opportunities
• Contribute hands-on to technical projects (~10-20% of your time)