Engineering Manager - Production

at  Bookingcom

Role Description:
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.
With over 1.6 million room nights booked every day, accommodation represents the largest share of our business to date. We are responsible for accommodation growth, with clear ownership of all marketing, product and supply related to accommodations. Our mission is to deliver the best customer experience and most varied selection of properties.

B.SKILLED

• ServiceNow Expertise: Advanced knowledge of the ServiceNow platform, including experience with core modules such as ITSM, ITOM, HRSD, CSM, and integrations with third-party systems. Familiarity with platform architecture, development, and customization is essential.
• Automation and Scripting: Proficiency in creating workflows, automating processes, and scripting within ServiceNow using tools like Flow Designer, Business Rules, and Script Includes.
• Incident and Problem Management: Experience in handling technical incidents and resolving platform-related issues, ensuring minimal disruption to business processes. Knowledge of ITIL processes and implementing solutions to improve service reliability.
• Leadership and Team Management: Proven experience in managing and coaching technical teams, providing guidance in both technical and personal development. Ability to manage team performance, set KPIs, and align team objectives with broader organizational goals.
• Architectural and Technical Guidance: Expertise in providing architectural guidance within the ServiceNow environment, ensuring solutions are scalable, secure, and aligned with organizational needs. Ability to assess platform enhancements and design improvements to meet long-term goals.
• Security and Compliance: Strong understanding of security best practices, including GDPR, ITIL, and other industry standards. Experience in ensuring platform compliance and implementing security measures across ServiceNow modules.
• Monitoring and Performance Tuning: Familiarity with monitoring and performance analytics within ServiceNow, including setting up appropriate metrics and KPIs to track system health and capacity planning.
• Critical Thinking and Problem Solving: Ability to apply logical and analytical thinking to identify patterns and underlying issues in complex platform scenarios. Experience in evaluating solutions and implementing SMART improvements within the ServiceNow environment.
• Effective Communication: Strong communication skills, with the ability to convey complex technical concepts clearly to stakeholders across different levels of the organization. Experience in facilitating discussions, gathering requirements, and providing clear updates on platform performance and improvements.

Please refer the Job description for details