Engineering Manager

at  Saasgroup

This role is part of our Usersnap team, one of our growing brands at saas.group.
Usersnap is the #1 customer feedback software for growing SaaS companies. Our B2B SaaS software is used by companies like Instacart, Dynatrace, Canva, ID.me and Microsoft worldwide. The product helps companies to collect and manage customer feedback on their website and web applications and empowers leaders to prioritize the most impactful challenges.

PROFILE OVERVIEW

We are looking for our new Engineering Manager to lead our engineering team in driving critical initiatives across cloud infrastructure, software architecture, team management and product support. In this role, you will take full ownership of our engineering function and people management, providing strategic direction in workload planning, feature delivery, and team growth. You’ll also act as a technical partner to the CEO and Product, advising on technical risks and opportunities.
In our agile, hands-on environment, you’ll stay close to the codebase, occasionally contributing to development tasks too to stay grounded in the technical challenges the team faces. As a collaborative leader, you’ll engage in technical and cross-functional discussions and support the CEO in understanding and navigating technical complexities when needed. This is a unique opportunity to build and mentor a talented engineering team in a small but growing company, balancing innovation with quality and scalability.

• People Leadership: Manage a team of 4 talented engineers, conducting regular 1:1s, providing constructive feedback, supporting personal development, and mentoring to foster growth.
• Technical Guidance & Code Reviews: Lead by example in technical excellence, conducting code reviews and contributing occasionally to the codebase. Stay up-to-date with industry advancements and cloud computing trends to guide team development.
• Process & Quality Management: Drive the development process, including sprint planning, stand-ups, and retrospectives, ensuring an environment of innovation balanced with high-quality standards.
• Cross-functional Support: Be the technical reference for presales and architectural guidance for product teams.
• DevOps & Infrastructure Ownership: Partner with SaaS group’s DevOps team to refine DevOps and SRE processes, ensuring smooth CI/CD workflows and reliable infrastructure.
• Security Oversight: Lead security efforts by assessing security issues raised by customers, organizing and managing security audits, and responding to external outreach related to security concerns.