Engineering Shift Supervisor

at  Mitie

The Engineering Supervisor will be responsible for delivering the hard services PPM and reactive services in a safe and secure manner in line with the contract requirements. Leading a shift of engineers and subcontract resources, you will maintain, repair and replace items including mechanical, electrical and public health services along with the building fabric. You must lead the team planning work so that it does not affect the client business activities.
You must act as the key technical resource for the shift and engage with other experts where necessary to provide solutions and answers to problems and incidents which arise and in order to expand your knowledge in order to improve the service.
Customer engagement is key to this role so you must build strong relationships with the key site stakeholders and the client team. From this, you should be able to identify additional client requirements and propose solutions to these requirements to the client.You must be commercially aware in order to provide best value for the company and the customer.
The candidate must be willing to undertake training and be appointed to the role of HV AP for the site.

• Manage all activities with H&S being the most important aspect
• Manage the shift teams delivery of PPM’s as allocated by the CAFM system in a timely manner
• Review and manage any remedial tasks identified by the PPM’s
• Deal with reactive calls and ensure they are delivered in line with the SLA’s
• Review data to identify strengths and weakness in the service delivery. Implement improvements and suggest solutions wherever possible.
• Adopt and foster a one-team approach by liaising with the service delivery teams, subject matter experts, the management team and other supervisors to ensure the whole team, including that of your own, complete and achieve KPIs and SLAs.
• Monitor and manage the use of handheld technology (PDA) by encouraging usage in real-time with clear accurate notes.
• Inform the asset and commercial team when equipment is replaced as part of Life Cycle or Small Works Programme for the region.
• Identify assets, tasks or frequencies which are not aligned and advise accordingly
• Maintain relationships with key subcontractors and manage their work on site
• Participate in the Health and Safety guidelines of the Company and report to Management and QSHE regarding any dangers; hazards or other defects/issues that may be encountered.
• Establish excellent working relationships with the client in order to be recognised as a key contact and a trusted partner
• Identify business opportunities and develop these with the customer and the business
• Carry out regular site audits and provide regular on-site support to the team as required.
• Provide your team with the training, support, guidance and tools to enable them to ensure the Technicians are using correct methods and procedures, including Health and Safety requirements. Carry out tool box talks and identify training required
• Effectively manage your team. Hold informal and formal meetings and gather feedback. Identify and deal with poor performance