English - German Customer Support - B2/C1

at  Besedo

Join a vibrant international team, dedicated to making the Internet a safer place for everyone!
Besedo is a rapidly growing technology company providing tools and services to online markets and apps around the world.
At Besedo, our moderation teams are at the core of our business and are essential to our success. We invest in our colleagues and love to see you grow with the company.

ABOUT THE ROLE:

As a customer support agent, your task is to make sure our clients succeed by maintaining the quality of their content and answer the tickets on time to provide the client a good experience on the platform. You will learn how to detect offensive/inappropiate vocabulary and conducts, and apply your knowledge to bring the best support to our clients.

YOUR ROLE AND RESPONSIBILITIES:

• Review and answer tickets.
• Participate in regular training sessions to learn and maintain expert knowledge of publication rules, trends and best moderation practices.
• Collaborate with your team members.
• Provide feedback to managers on trends, and common end-user errors - you are our eyes and ears and know users best!
• Provide feedback on improvements to the posting rules to enhance user experience.

TO SUCCEED IN THIS ROLE, YOU MUST:

• Live in Bogotá, Colombia.
• Full time availability.
• English and German Level B2- C1.
• Be able to manage sensitive content.
• Be flexible and able to make quick decisions in a dynamic environment.
• Be aware and reliable: commitment is one of our core values!
• Have high attention to detail.
• Care about people: you will work to ensure the online security of our customers and their users
• Ideally interested in markets, shared economy and new technologies.
• Previous experience in content moderation, customer service and/or online business is an advantage.