English Speaking Customer Service Representative

at  Thermo Fisher Scientific

JOB DESCRIPTION

Thermo Fisher Scientific Inc. is seeking a highly motivated and skilled Customer Service Representative to join our crew in Budapest, Hungary. In this position, you will play an important role in providing exceptional customer support to both internal and external customers. You will be accountable for handling various tasks such as administration, order management, quotations, and master data.

SKILLS

• Demonstrate high integrity and compliance in all aspects of the role, building trust and confidence with customers and colleagues.
• Display exceptional attention to detail and accuracy, ensuring flawless execution in all customer interactions.
• Possess strong problem-solving skills and the ability to multitask optimally in a fast-paced environment.
• Exhibit self-motivation, passion, a positive demeanor, and excellent collaboration skills to create a collaborative and inclusive work environment.
• Demonstrate strong written and verbal communication skills, optimally conveying information and resolving customer inquiries.
• Possess good interpersonal skills and the ability to efficiently prioritize workload to meet goals and exceed customer expectations.
• Exercise good judgment in a customer-focused role, making sound decisions to ensure customer satisfaction.
• Take initiative in daily routine tasks and system issue resolution, proactively seeking solutions to meet customer needs.
• Skilled in using Microsoft Office applications, effectively employing technology to support customer service activities.

EXPERIENCE

• Previous customer service experience preferred, particularly in an SSC/multinational/office environment. However, fresh graduates are also welcome to apply, as we value a diverse range of experiences.
• Experience with ERP systems is preferred but not crucial, as training will be provided to ensure success in the role.

EDUCATION

• Government Body award or high school graduate required. Equivalent experience will also be considered, making this opportunity accessible to a wider range of applicants.

• Collaborate with partner functions such as sales, commercial, distribution, and finance to fulfill customer requests and resolve issues in a timely manner !
• Become proficient in using our Customer Relationship Management systems to efficiently handle and lead customer interactions.
• Closely carry out to company policies, operational regulations, and departmental training guidelines to ensure consistent delivery of extraordinary service.
• Resolve and efficiently implement daily, weekly, and monthly key performance indicators to measure and enhance service delivery.
• Actively participate in efficiency and productivity initiatives to drive overall team performance
• Seek assignments and projects as needed to meet the ambitious goals of the business.
• Consistently demonstrate attention to operational details and leverage required computer systems to maintain a high level of data accuracy and quality.
• Assess individual customer requirements and direct activities to appropriate partner departments when to ensure exceptional service delivery.