Enhanced Care Team Advisor

at  Ashford and St Peters Hospitals NHS Foundation Trust

The Enhanced Care Team Advisor will assist in the provision of day to day advice and guidance on the care of patients requiring an enhanced care plan. The post holder will ensure that the specialist healthcare assistants are performing at their optimum level and that the team is delivering a responsive, high quality and patient friendly service.
Work closely with all specialist teams (Psychiatric Liaison Team (PLT), Dementia Team and Learning Disability Liaison) to support the delivery of suitable, therapeutic support within the ward setting and the requirement for the support is being regularly reviewed.
Support staff delivering care to patients who may have either a transient (i.e. delirium) or permanent (i.e. stroke or autism diagnosis) requirement for additional behavioural management planning whilst in the hospital setting, but who may not meet specialist team inclusion criteria.

Work closely with the psychiatric liaison team, learning disabilities team and dementia team and will participate in the care planning for patients requiring an enhanced care response.

• To work closely with the ward managers, matrons, PLT, Learning Disability liaison and dementia specialists, and support development of the enhanced care specialist healthcare assistants training programme.
• To participate in developing plans of care to meet in-patient individual mental health needs in collaboration with PLT and ward staff.
• To promote therapeutic relationships which take account of the patient’s customs, values and spiritual beliefs and facilitate dignity, independence and choice.
• To assist staff in on-going risk assessment of patients.
• To participate in promoting effective communication within and between the patients immediate care team and the wider multi-disciplinary team (MDT) providing care.
• Enable the provision of evidence based assessment and treatment that incorporates cultural preferences, health beliefs, behaviours and traditional practices as well as respecting differences in relation to gender, sexuality, ethnicity, religion and disability.
• To enable joint delivery of specialist mental health education to the Trust staff to increase awareness, empower and enable, promote the specialist skills of mental health professionals with the ultimate aim of improving the service user experience in the trust.

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter’s, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.
We can offer you the full range of NHS benefits/discounts and in addition:
Excellent pension scheme and annual leave entitlement
On-site Nurseries
On-site staff cafes
On-site parking
Support in career development
Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

Clinical & Professional Responsibilities

• To provide day-to-day leadership, coordination, management and clinical support to the specialist healthcare assistants.
• To provide a visible, accessible and authoritative presence in all areas of responsibility for staff, patients and carers.
• To work closely with the ward managers, matrons, PLT, Learning Disability liaison and dementia specialists, and support development of the enhanced care specialist healthcare assistants training programme
• To participate in developing plans of care to meet in-patient individual mental health needs in collaboration with PLT and ward staff
• To promote therapeutic relationships which take account of the patient’s customs, values and spiritual beliefs and facilitate dignity, independence and choice.
• To assist staff in on-going risk assessment of patients.
• To participate in promoting effective communication within and between the patients immediate care team and the wider multi-disciplinary team (MDT) providing care.
• Enable the provision of evidence based assessment and treatment that incorporates cultural preferences, health beliefs, behaviours and traditional practices as well as respecting differences in relation to gender, sexuality, ethnicity, religion and disability.
• To enable joint delivery of specialist mental health education to the Trust staff to increase awareness, empower and enable, promote the specialist skills of mental health professionals with the ultimate aim of improving the service user experience in the trust.
• To work closely with all key stakeholders regarding the enhancement of the interfaces between specialist teams.
• The post holder to have accurate data on the Team performance and will report weekly to the Enhanced Care Team Lead
• To work within the Trust policies and guidelines for clinical care, with an enhanced understanding of the supportive observation policy, the rapid tranquilisation policy, the de-escalation/safe holding policy and the MCA and DoLS policies

Management Responsibilities

• To provide line management, regular supervision and annual appraisals to team members as delegated by the Enhanced Care and Dementia Lead in line with Trust Policy
• Monitor and manage staff absence /sickness and act in accordance with Trust policy.
• To provide regular reports on the agreed service standards and the required performance indicators and outcomes.
• To provide a clear direction and vision ensuring that all team members are fully aware of the aims and objectives of the service and of ways to demonstrate the outcomes they achieve.
• To ensure that the post-holder participates in the regular review of the aims and objectives of the Trust and that they are kept in line with best practice, the needs of users and partners, and the lessons which have been learnt in doing liaison work in this setting.
• To provide support and advice to team members in the course of their daily work.
• To ensure that all team members including nursing, medical and allied health professionals maintain accurate, legible and up to date clinical records relating to meeting enhanced care delivery.
• Ensure the attendance and training records of all staff are accurately maintained.
• Support the enhanced care team development as an integral part of the team culture and management. This will include equitable implementation of the Trust’s policies on sickness and absence, special leave and flexible working arrangements in the Team.
• To support wider divisional teams, ensuring that performance issues are identified and effectively managed at the earliest possible stage
• To work within Trust policies and procedures to resolve complaints, disputes and issues of professional conduct.
• To attend and participate in regular management supervision sessions