Enquiry Management Assistant

at  University of Edinburgh

THE OPPORTUNITY

We are looking for someone with great customer service skills and a ‘can-do’ attitude to join our Enquiry Management Team. If you enjoy helping people, learning something new every day and going out of your way to ensure people are given the best service, this may be the role for you. You will be responsible for inbound enquiry management and communications between the University and prospective students, applicants and their supporters (e.g. agents, parents, career advisors and counsellors).
This post is part-time (17.5 hours per week), working a Wednesday, Thursday and Friday. We are also open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working.
The salary for this post is £25,433 to £28,081 per annum (pro-rata for part time hours).

YOUR SKILLS AND ATTRIBUTES FOR SUCCESS

• Excellent customer service skills
• Proven experience in building strong working relationships
• Enjoy analysing and problem solving to deliver great results every time
• The ability to prioritise your workload and work under pressure
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Please refer the Job description for details