Enrolled Nurse / Client Coordinator - Rockhampton

at  Right at Home

DESCRIPTION

Right at Home Central QLD is dedicated to providing compassionate, respectful, and high-quality holistic care across a range of services including Aged Care, Disability Care, Transitional & Palliative Care, and Hospital-in-the-Home to the Wide Bay Region of Queensland, Australia.
As we continue to expand our team, we are currently seeking an Enrolled Nurse to join our Rockhampton office. This is a full-time role that will involve both office-based and fieldwork responsibilities.
At Right at Home Central QLD, we deeply value our staff, ensuring they receive the necessary support and supervision from a Care Manager, in alignment with their scope of practice as outlined by the Australian Nursing and Midwifery Board (if applicable).

The ideal candidate will possess the following qualifications and attributes:

• A strong passion for delivering client-centered care that prioritizes quality and compassion within a community setting.
• Exceptional communication and interpersonal skills, with the ability to connect and build strong relationships with clients and their families.
• The ability to work independently while contributing effectively as a collaborative team member.
• Strong organizational and time management skills.
• A commitment to continuous professional development.

We are seeking someone who demonstrates empathy, client-focused care, and respect for others. A dependable, relationship-oriented individual will thrive in this role, contributing to the strength and success of our team.

QUALIFICATIONS

• Enrolled Nurse (EN) with 1-2 years of experience in community nursing and current AHPRA registration.
• Alternatively, a Certificate III or IV in Aged/Disability Care with a minimum of 4 years’ experience.
• Proven experience in aged care, disability, or mental health within a community setting.
• Strong understanding of Aged Care and Disability Standards, as well as consumer-directed care principles.
• Current First Aid, CPR certification, and National Police Check.
• Working With Children (WWC) check or willingness to obtain.
• A valid driver’s license and access to a reliable car with comprehensive insurance.
• High level of computer literacy and proficiency with relevant software.
• Solid understanding of clinical governance and a commitment to continuous improvement.
• A positive, ‘can-do’ attitude with the ability to work effectively in a collaborative team environment.

PREFERRED SKILLS

• A dynamic and energetic personality with strong communication skills and a friendly, professional telephone manner.
• Ability to think critically and solve problems effectively under pressure.
• Skilled in multitasking with a keen attention to detail, maintaining composure and focus in fast-paced environments.
• Exceptional networking and consultation abilities to build and cultivate new referral sources and establish relationships with relevant external organizations.
• Outstanding customer service capabilities with excellent verbal and written communication skills.
• In-depth knowledge of home care services, industry guidelines, and best practices.
• Proficient in wound care, catheter care, and PEG feeding techniques.
• Strong understanding of NDIS services, policies, and guidelines.
• Excellent time management and organizational skills, ensuring efficient and effective service delivery.

• Engage with clients and their families to assess their needs and establish trusting relationships.
• Conduct comprehensive assessments and develop individualized care plans.
• Provide nursing and in-home care services, including wound care, insulin administration, and medication management.
• Address inquiries and provide detailed feedback as required.
• Ensure all client documentation is completed accurately within Right at Home’s systems.
• Interpret and communicate relevant policies and procedures regarding health, aged care, and disability services to carers and staff.
• Ensure compliance with local, state, and federal regulations related to aged and disability care services.
• Implement and maintain operational systems, including Visual Care, and adhere to policies and procedures.
• Foster best practice standards in caregiver management and encourage ongoing professional development.
• Coordinate with the accounts department to ensure accurate billing in accordance with care plans.
• Ensure adherence to Occupational Health and Safety (OH&S) regulations.