Enrolment Advisor

at  NTUC First Campus Cooperative Ltd

Job no: 516645
Work type: Full Time
Categories: Singapore - East, Corporate Positions
You will be responsible for the day-to-day recruitment of new students through lead management. This includes advising parents of existing and prospective students who are considering enroling in our preschools, analysing data, leading new training for the team and refining the enrollment processes.

Achieve set enrollment targets and conversion KPIs.
Manage and support outbound calls to customer who have submitted in their enquiries for enrolment to our childcare centre
Provide professional customer service using convincing conversational convincing skills
Advise/counsel parents of prospective students who are considering enrolling in our preschools.
Support projects in enrolment process refinement, processes flow charts and SOPs
Assist in providing data regarding enrolment for analysis (conversion/disqualification/decline reasons/lead follow-up).
Coordinate and conduct facilities tours for parents, partners and others as requested.
Other related duties as required or assigned.
Job Requirements
Minimum 2 years customer service/sales experience, preferably in the education industry.
Minimum an ‘A’ Level and above in a related field.
Have excellent communication skills, with an eye for detail.
Possess drive and enthusiasm to maximise enrolment opportunities and achieve set performance indicators.
Good influencing and relationship building skills
Self-motivated, resourceful and with high level of initiative
Be able to manage multiple projects/ tasks in a fast-paced, deadline-driven environment.
Be a strong team player and strong problem-solving and decision-making skills.
Advertised: 12 Jul 2024 Singapore Standard Time