Enrolment Officer - Phone operations

at  Chisholm Institute

The position is accountable for driving first call resolution for all contacts into the Apprenticeship Hub via phone, email & webchat. This position will also provide engagement and conversion from point of enquiry/EPSILON creation through to enrolment and payment of first year apprentices as well as administrative support and login creation for new employers on the employer portal.
The focus of the role is to quickly and efficiently assist all callers with their questions, providing accurate and timely advice, including converting new Chisholm apprentices into enrolments and new Chisholm employers into Employer portal users. A combination of phone, face-to-face and online tools will be used to provide advice to prospective students and their employers.
The incumbent is a key and active participant of the Chisholm Apprenticeship Hub and effectively works within the Trades and Apprenticeship portfolio to secure a positive outcome for prospective students and employers.

Your key accountabilities will include but is not limited to:

• Triaging all hub phone calls and walk-ins to ensure prompt and efficient handling of their enquiry working towards increase of employer and student satisfaction
• Confidently handling future student and employer leads via telephone, email, face-to-face and social media to optimise enrolments
• Delivering focused efforts to convert initial EPSILON / enquiry through to enrolment
• Providing accurate program advice to prospective students in line with their goals to ensure student satisfaction
• Conducting enrolment interviews as a secondary component to the role undertaking suitability and pre-training review assessments to ensure student meets course requirements
• Completing pre-training review interview with student to ensure suitability for enrolment into the course
• Undertaking eligibility assessment and confirm student’s eligibility status in accordance with the VET funding contract

IF YOU HAVE ANY QUESTIONS REGARDING THE POSITION OR REQUIRE FURTHER INFORMATION PLEASE CONTACT JAMIE, TEAM LEADER APPRENTICESHIP HUB ON (03) 5990 7353

Chisholm Institute reserves the right to withdraw an advertised position at any stage.
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