ENT Healthcare Assistant (HCA)

at  DMC Healthcare

DESCRIPTION

Passionate about contributing to DMC’s service development across our ENT Service Team and more widely across the organisation, enabling you to be involved in the decisions that affect our care delivery.
Empathetic to patients and a self-motivated team player, who can demonstrate our TRUST company values and are committed to making a difference to people’s lives.

ESSENTIAL QUALIFICATION AND TRAINING

• Minimum GCSE or equivalent qualifications
• Band 2, preferably Band 3 HCA

ESSENTIAL EXPERIENCE

• Minimum 6-month experience in the last 2 years in the UK, as an ENT HCA
• Hands on interaction with patients in a healthcare setting
• Experience working in outpatient setting or hospital setting

ESSENTIAL KNOWLEDGE AND TECHNICAL ABILITY

• High attention to detail and organisational skills to be able to effectively manage and prioritise one’s own workload
• Excellent at time management & planning
• Ability to work well under pressure and problem solve
• Ability to apply regulatory requirements and escalate where appropriate
• Excellent patient engagement, customer service and communication skills
• Ability to build and maintain effective working relationships with staff at all levels
• Empathetic approach to patients

THE ROLE

To assist the multi disciplinary team in running the day-to-day operation of the ENT theatre service. To organise the setup of each theatre, ensuring everything is prepared. Manage, record and process patient’s personal data. To support the patient throughout their care journey.
The location: Peterborough