Enterprise Account Representative-Agricultural Technology (Canada)

at  TELUS Agriculture Consumer Goods

JOIN OUR TEAM

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.
The role of the Customer Support Representative is to improve both the mobile and online experience for the Customer. The ideal candidate is a team player who communicates effectively with a wide range of customers, as well as internal personnel. This position offers an exciting opportunity for those interested in working diligently with customers and cultivating strong working relationships. A detail oriented candidate with a desire to work in an active environment for a fast-growing company will thrive in this job function.

WHAT YOU WILL DO:

• Aid in maintaining first-line-of-support for TELUS Agronomy and any other online platforms.
• Provide an excellent customer service experience to all customers, especially regarding time sensitive issues.
• Conduct timely, knowledgeable, and friendly phone, email and chat support for clients both during hours and off hours, when necessary.
• Effectively track all communications with customers in the company CRM.
• Follow a structured and comprehensive onboarding process for both online and mobile customer accounts and maintain a good account structure in the system for the customers.
• Conduct webinars, track attendance, quality of content and provide updates on newly released features.
• Assist with data migration from 3rd parties as needed.
• Collaborate with the Enterprise Account Manager on a regular basis on any and all enhancement requests, account modifications and user feedback to ensure a seamless understanding of the customer’s account and needs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be required to climb or balance, and is regularly required to talk or hear or smell.
• The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Telecommuting
• Travel would be considered less than 25%
• The noise level in the work environment is usually moderate