Enterprise Accounts: Dedicated Senior Account Manager

at  CVS Health

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:

• Dedicated Senior Account Manager for large complex Enterprise Accounts customer.
• Serves as the primary day-to-day contact for all products and services and advocates for the customer’s needs within the organization.
• Develops and implements account management strategies to build and maintain strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customer with diverse products, and vendor relationships with membership is specific geographies.

Fundamental Components:

• Develops and executes account management strategy for a strategic, complex, sensitive, large customer. This also includes discussions on service levels and expectations, process improvements, maintaining accuracy of of benefits plans, identification of gaps in service levels, and determination of root causes and solution development through cross-functional coordination via internal and external decision makers.
• Works collaboratively within Aetna and across business functions to ensure customer needs are understood and key issues are addressed.
• Responsible for Customer Relationship Management for day-to-day contact and various Third Party Vendor contacts.
• Understands industry trends, regulatory/legislative changes and Aetna policy changes and able to explain impact to the Customer’s/Account Strategy.
• Co-leads coordination for communications of any CVS/Aetna News (i.e. general business announcements, operational support, etc.)
• Required to communicate with internal and external parties telephonically and/or in person. May require travel to offsite locations for in-person meetings.

Skills Required for this Role:

• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Flexible mindset

Experience:

• 5+ years of relevant health care industry experience.

Education:

• Bachelor’s degree in business or related field or equivalent experience.
• Health & Life license.

• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Flexible mindse