Enterprise Architect - Customer Experience (Remote)

at  Collins Aerospace

QUALIFICATIONS YOU MUST HAVE:

• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position (U.S. Citizen or Green Card Holder).
• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience.
• 5+ years of broad-based (infrastructure, application, delivery, etc.) customer facing applications deployment and management experience in large enterprises.
• Proven track record as a Solution Architect or Technical Lead, crafting new solutions and delivering business outcomes in Customer Experience Technologies.
• Qualifications We Prefer:
• End-to-end life cycle CRM implementations from project preparation through go live. Demonstrated experience with COTS enterprise applications including but not limited to SAP, Hybris, Salesforce, ServiceNow.
• Experience of cloud & on-premises application data & integrations, API’s, middleware.
• Experience with working on enterprise architecture frameworks (eg. TOGAF, Zachman, DoDAF, etc.). Certification in any of the framework’s a plus.
• Experience with Agile development methodology and related environments (Jira, Azure DevOps)
• Strong understanding of Portal, Front end applications, ERP & CRM eco-system and its critical components & dependencies to achieve One customer experience.

POSITION ROLE TYPE:

Remote
Lead transformation by championing business outcomes, pushing technical boundaries, advocating for change, and delivering exceptional customer experience across Collins Aerospace.
Collins Aerospace is seeking a highly skilled enterprise architect to be part our Digital Technology enterprise architecture team leading the customer facing applications space.
* This individual can sit at any Collins domestic location or remote. *

WHAT YOU WILL DO:

• You will lead the architecture journey for our customer facing applications, such as Customer Relationship Management (CRM) and Customer Experience initiatives.
• You will collaborate with Peer Architects, Digital Technology service owners, Business Leadership and Product Managers to ensure we architect for today and position for the future.
• You will create and articulate Future State architecture using Narrative Documents, supported by a Detailed Strategy, which unifies relevant Architecture & Design artifacts enabling the Business Strategy and delivering value recognized by our customers.
• You will develop and Incorporate data integration strategies to deliver a 360-degree view of our customer base.
• You will validate proposed Future State Architecture using Proofs-of-Concepts and Minimum Viable Product (MVP) approaches.
• You will collaborate with Domain Architects such as Technology Solution Architects, peers in Security and Technical/Infrastructure Architecture, to refine and evolve the Solution Architectures, Processes, and Practices, leveraging architectural frameworks (e.g. TOGAF, Zachman, DODAF, etc.)
• You will support consolidation and transformation of customer application landscape to deliver One RTX strategy.
• You will ensure that the resulting architecture is in line with the EA standards & guidelines, enable the desired business outcome, and ensures that the resulting landscape can be effectively maintained, supported, and sustained.
• You will advocate and drive adoption of architecture patterns, design principles, and leading practices.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

• This position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role