Enterprise Customer Success Manager | DACH | German speaking

at  Jamf

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

WHAT YOU’LL DO AT JAMF:

The Enterprise Customer Success Manager’s (ECSM) primary goal is to ensure successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention. They work closely with Jamf customers to ensure overall satisfaction through proactive touch points, executive business reviews, success planning, and provide other supportive guidance. This role requires an understanding of Jamf products, customer environments, and common technical workflows. ECSM’s are expected to be the advocate for the customer inside Jamf and collaborate with other departments to help achieve their customer’s goals.
This role is remote in Germany. We are only able to accept applications for those based in Germany or have sponsorship to live and work in Germany.

WHAT YOU CAN EXPECT TO DO IN THIS ROLE:

• Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention
• Establish and maintain a trusted advisor relationship by recommending workflows and environmental best practices
• Understand and promote the value of Jamf products and services to customers
• Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
• Conduct scheduled meetings with stakeholders at company to track and record progress on projects as well as look toward the future planning
• Work with customers via phone and email to understand critical goals, challenges, and key performance indicators
• Partner cross-departmentally to advocate customer needs/issues
• Identify and facilitate opportunities for customer growth and engagement with Jamf
• Other duties and special projects as assigned