Enterprise Customer Success Manager

at  Emitwise

WHO WE ARE:

Emitwise wants every organisation across the world, big or small, to embark on a sustainability journey that culminates in net zero. For too long, companies have been unable to control and reduce their carbon footprint because they didn’t have an accurate view of their emissions, particularly in their supply chain. Not anymore. Emitwise allows the world’s largest enterprises and their suppliers to track and reduce their emissions through an easy to use platform.
We’re a well-funded post-Series-A startup backed by top-tier Silicon Valley investors who share our mission, including True Ventures, Outsized Ventures, Lightbird Capital, ArcTern, Social Impact Capital and Xplorer Capital. To develop industry-shifting products we work with pioneers like Marc Engel, Ex Chief Supply Chain Officer of Unilever, Lynelle Cameron, ex Chief Sustainability Officer of Autodesk and Rob Bernard, Chief Sustainability Officer of CBRE. Read more about us in publications like Forbes, Business Insider, and Fast Company.

YOUR MISSION:

We’re looking for an Enterprise Customer Success Manager to join our growing Customer Success team at Emitwise. You’ll help companies address their carbon impact by enabling them to decarbonize their supply chain, with our industry-leading platform and service. You will own the relationship of a portfolio of high-value Enterprise customers, owning their Emitwise experience end to end.

WHAT ARE YOU WAITING FOR?

If this sounds like a team you’d like to join, a mission you’d like to be part of and a role you’d thrive in, then apply now! And if you’re not sure whether you’re what we’re looking for - send us your CV anyway! We love to hear from people who are passionate about what we do, and we always take the view that a good value fit (and mission alignment) is important. Whatever skills you bring to the table and whatever background you’re coming from, we welcome you to start a conversation with us. The time to act is now.
We also believe that diversity is the cornerstone of innovation. We embrace uniqueness and continually strive for equity for all. Ultimately, our team powers Emitwise. We want all our employees to feel valued and appreciated for who they are, where they come from, and what they’ve achieved. Our employee policy is designed to prevent discrimination regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.
All that said, it’s also important to mention that we are currently only able to accept applications from candidates who have the right to work in the UK, and we like to deal directly with our candidates so no agencies please!

WHAT YOU’LL DO:

We think in terms of impact. Here’s how you will contribute when you join:

• Our customers are central to everything we do. Build and own the relationship with our Enterprise accounts, working to ensure their ongoing success, and reporting on their health to the Leadership Team and wider business.
• Our mission matters. You’ll be a champion for the things that make Emitwise special, internally and externally. We want to make a brilliant impression, and you’ll be the face of Emitwise for many of our customers. Your communication style and empathy will make customers excited about their partnership with us. You take ownership of a great customer relationship.
• Program management. You’ll own our customer’s tactical & strategic goals, and outcomes as your own. You will manage stakeholders and solutions, internally and externally, to always find a way to make our customers successful.
• Identify and execute on opportunities. You will be constantly on the lookout for ways to increase the tactical and strategic value we bring to our customers.
• You’ll onboard, enable, measure success, retain, and grow our customer base. As a true owner of the customer experience you’ll focus on managing and optimizing for the entire customer journey. You understand that first impressions matter, so you create advocates of Emitwise in the first 60 days of onboarding, then successfully manage their ongoing outcomes, and finally contractually renew and grow their value.
• Mentorship, operations, and training. You will enjoy and take pride in being able to inspire and upskill our wider CS team on how to excel in customer success. You are excited to build something from the ground up, while also optimizing what already exists.

There are a range of experiences and skills that are likely to help you succeed in this role, including:

• A proven track record of Enterprise Customer Success or Account Management in a fast-growth B2B tech company.
• You have managed a multi-million dollar book of business, with strong NRR success.
• You have presented and built relationships with C-level teams at complex, multi-divisional, multi-geographical customers.
• You build quick product and solutions expertise: you drive adoption and dig into the data to build informed recommendations.
• Strong ability to perform strategic discovery with customers, uncover their business objectives, and articulate the value delivered by Emitwise in support of achieving those objectives.
• You have examples of enterprise contract renewal & expansion processes you have owned end to end.
• You’re curious, adaptable, and thrive in a rapidly scaling company.
• You are passionate about our mission. “Does it get the world to net-zero carbon faster?” (Expect to ask yourself this question regularly when working at Emitwise.