Enterprise Customer Success Manager

at  Feefo Holdings Ltd

Feefo helps both consumers and businesses make the right decisions.
Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.
We’re a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, our clients can improve their search and paid conversion rates too.
We are proud to work with companies, large and small, from household names to local heroes.
To learn more visit: www.feefo.com, LinkedIn, and Twitter.

REQUIREMENTS

The Enterprise Customer Success Manager responsibility will be to create a blueprint for best practice for how our Enterprise clients can obtain the best return on their investment. Retention and growth will be a key performance indicator of your success while developing and expanding key strategic relationships within the customer base.
You will have a creative flair for problem solving working closely with our Sales, Implementation and Product teams to achieve the company’s objectives and commercial goals for each account. It is expected that the individual will provide our customers with a range of dynamic solutions that will deliver high-impact business value through an excellent customer experience.
This role will suit someone with extensive experience from a digital agency and who is comfortable explaining and leveraging technical capabilities within this space to drive continuous customer improvement.

QUALIFICATIONS & TRAINING:

• Essential – Relevant Degree
• Desirable – Second language
• Desirable – previous experience working within the following sectors; Travel, Retail or Automotive
• Basic working knowledge of web technologies and web-based languages eg Javascript, HTML CSS