Enterprise Customer Success Manager
at Flowcode
New York, New York, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 31 Jan, 2025 | USD 115000 Annual | 01 Nov, 2024 | 3 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
FLOWCODE
Flowcode is the leading offline to online conversion platform, committed to building direct connections between brands and fans. By integrating data-driven design with the latest QR technology, we offer contactless connections that are privacy-compliant, ultra-fast, and designed with intention. Our products enable instant, seamless engagement between the physical and digital worlds.
This role is part of our Customer Success team focused on Enterprise clients in key verticals. As part of this team, you’ll contribute to initiatives that maintain our position as the preferred QR provider for over 70% of Fortune 500 companies.
Responsibilities:
ROLE
As a Customer Success Manager, you will be the main point of contact for our largest and most strategic clients. You will be responsible for building strong relationships, driving customer satisfaction, and ensuring that our clients are using our platform to its fullest potential. The CSM will collaborate cross-functionally with Sales, Product, and Support teams to ensure customers’ long-term success.
RESPONSIBILITIES
- Serve as the primary point of contact for enterprise clients, ensuring timely and successful delivery of solutions to meet their needs and goals
- Develop a deep understanding of clients’ business objectives, identify growth opportunities, and create customized success plans that align with their needs
- Work proactively with clients to drive adoption and satisfaction, managing renewals and minimizing churn
- Identify opportunities to grow accounts by presenting relevant products or services, partnering with Sales on upsell opportunities
- Regularly monitor account health and report on key performance indicators (KPIs), such as usage rates, adoption metrics, and satisfaction scores
- Serve as the voice of the customer internally, providing feedback to Product and Development teams to improve the customer experience and drive product innovation
- Proactively identify potential issues and collaborate with Support and Product teams to resolve them quickly and effectively
REQUIREMENT SUMMARY
Min:3.0Max:6.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Business communications or a related field
Proficient
1
New York, NY, USA
