Enterprise Customer Success Manager

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are seeking an Enterprise Customer Success Manager (E-CSM) with a deep understanding of business and financial fundamentals, SAP solutions, and customer engagement and value realization. The ideal candidate will have a proven track record of driving customer value, business outcomes and satisfaction, as well as leading complex global transformation programs.

• Research and share the external view of the customer with the SAP team as customer advocate within SAP
• Influence, persuade, and engage with customer and internal stakeholders around key customer success best practices, including value management, adoption management, adoption planning and success planning
• Clearly link the value and potential of SAP solutions with customer business objectives and value-based outcomes
• Analyze complex situations and develop long-term plans to achieve specific goals, aligned with SAP and with the customer
• Engage executive and board sponsors proactively in your account
• Utilize executive presence, business acumen, and strategic thinking to positively influence internal and customer executives and decision makers
• Influence SAP sales teams and leaders to pursue deals strategically to build long-term customer value and strong customer relationships
• Collaborate on end-to-end engagements to ensure adoption, consumption and renewal are achieved, while mitigating churn risks
• Exhibit key actions to guide customers to the Cloud
• Utilize expertise in Cloud ERP functionality, Cloud ERP Framework, and 1CSW
• Execute other duties and responsibilities as assigned