Enterprise Customer Success Manager

at  Sitetracker

THE OPPORTUNITY

We are looking for an Enterprise Customer Success Manager to join our growing Customer Success team.
We are looking for an experienced Enterprise Customer Success Manager to join our growing Customer Success team. As an Enterprise Customer Success Manager, you will be working with customers at all stages of their lifecycle from implementation through go-live as they deploy and adopt the Sitetracker solution. Working closely with our customers, your key objective will be to demonstrate the value Sitetracker provides to an organisation by identifying, and enabling, their business drivers and objectives. You will ensure that Sitetracker’s capabilities support their long-term goals, enabling the customer to maximise their investment in the platform and see value from our solution. Working closely with all teams across Sitetracker, you will own customer on-boarding, user adoption, value realisation and customer advocacy to ensure long-term partnership and the retention of our customers.

THE SKILL SET:

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• Experienced at creating and executing a success plan; with particular focus on identifying and demonstrating business value realisation for the customer

• The ability to explore customer’s business requirements or processes, and align them with Sitetracker functionality
• Demonstrable experience of engaging with new and existing stakeholders at all levels of an enterprise organisation, including the ‘C-Suite’
• Have the ability to create and deliver a high-touch communication plan
• Show a technical aptitude and understanding of a deployed solution
• Be a self-starter and show willing to pursue personal development
• Demonstrate passion and enthusiasm for customer success

Please refer the Job description for details