Enterprise Customer Success Manager | UK

at  Jamf

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.
Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.

WHAT YOU’LL DO AT JAMF:

The Enterprise Customer Success Manager’s (ECSM) primary goal is to ensure successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention. They work closely with Jamf customers to ensure overall satisfaction through proactive touch points, executive business reviews, success planning, and provide other supportive guidance. This role requires an understanding of Jamf products, customer environments, and common technical workflows. ECSM’s are expected to be the advocate for the customer inside Jamf and collaborate with other departments to help achieve their customer’s goals.
This role is remote in the UK. We are only able to accept applications for those based in the UK or have sponsorship to live and work in the UK.

WHAT YOU CAN EXPECT TO DO IN THIS ROLE:

• Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention
• Establish and maintain a trusted advisor relationship by recommending workflows and environmental best practices
• Understand and promote the value of Jamf products and services to customers
• Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
• Conduct scheduled meetings with stakeholders at company to track and record progress on projects as well as look toward the future planning
• Work with customers via phone and email to understand critical goals, challenges, and key performance indicators
• Partner cross-departmentally to advocate customer needs/issues
• Identify and facilitate opportunities for customer growth and engagement with Jamf
• Other duties and special projects as assigned