Enterprise Effectiveness Specialist

at  The Emirates Group

Job Purpose: As the in-house consulting division of the Emirates Group, Operations Research & Effectiveness (OR&E) comprises a diverse team of over 30 professionals representing 15 nationalities. Our mission is to enhance the Emirates Group’s performance by managing complex and critical projects across all business units. We deliver substantial business benefits through a range of services including: strategy development, organisational and operating model design, process excellence, customer experience, innovation and digital transformation, project management, and business performance optimisation.

THE POSITION

We are seeking passionate individuals eager to contribute to the future success of the Emirates Group. As an in-house consultant, you will lead and execute transformational and cross-functional projects. Responsibilities vary by project and include:

• Developing strategies and translating insights and recommendations into clear, actionable plans alongside senior leaders.
• Identifying and driving business process improvements and facilitating change management initiatives.
• Enhancing our customers’ and passengers’ experiences through significant service improvements.
• Designing, refining, and optimising business processes while evaluating potential business opportunities.
• Analysing departmental structures and crafting solutions aligned with strategic goals.
• Supporting senior leaders in executing business plans that resonate with organisational goals and strategies.

QUALIFICATIONS & EXPERIENCE: CANDIDATE PROFILE

Ideal candidates should demonstrate the capacity to deliver substantial and measurable contributions to business projects. We seek creative individuals who are excellent team players, capable of inspiring others, and willing to challenge the status quo.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in a quantitative discipline such as business, industrial engineering, operations research, mathematics, or economics. Postgraduate degrees or professional qualifications in related fields are advantageous.
• Strong understanding of project management principles, with excellent analytical and communication skills to simplify complex concepts and data into straightforward proposals.
• Proficient in people management, capable of navigating a diverse workforce and conflict situations.
• Minimum of 5 years of experience. Candidates with fewer years may be considered if they possess management consulting, aviation, or relevant industry experience.
• Experience in the airline, aviation, or travel industry is highly desirable.
  Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section

• Developing strategies and translating insights and recommendations into clear, actionable plans alongside senior leaders.
• Identifying and driving business process improvements and facilitating change management initiatives.
• Enhancing our customers’ and passengers’ experiences through significant service improvements.
• Designing, refining, and optimising business processes while evaluating potential business opportunities.
• Analysing departmental structures and crafting solutions aligned with strategic goals.
• Supporting senior leaders in executing business plans that resonate with organisational goals and strategies