Enterprise Monitoring Analyst - Senior

at  Worldpay

JOB DESCRIPTION

Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

ABOUT THE TEAM

Worldpay powers 2.2 trillion payments annually across 146 countries in over 135 separate currencies with over a million-merchants supported globally. Worldpay is the largest acquirer by volume globally, we provide a reliable, secure, and scalable payments platform 24x7 365 day a year.
Being part of the 200 strong Infrastructure Services organization, you’ll help to engineer and deliver the core infrastructure services that power our payments platform. We’re responsible for running some very critical systems, maintaining 20,000 servers via an automation platform, thousands of databases and petabytes of storage hosted from our data centres and public cloud.
We are looking for talented individuals to join the Infrastructure Services organisation; you’ll be a self-starter, possess an analytical mindset and be a change agent.

EEOC STATEMENT

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

• Implement and manage observability tools such as Splunk, Zabbix, Dynatrace, Datadog, and similar platforms for infrastructure, applications, and cloud services.
• Set up and configure dashboards, alerts, and reports that provide visibility into system health, performance, and availability.
• Develop and maintain centralized logging solutions to ensure comprehensive logging coverage, log retention, and log security.
• Work with IT, DevOps, and product teams to define key performance indicators (KPIs) and service-level objectives (SLOs) for critical systems and applications.
• Provide support in monitoring and troubleshooting production systems, using observability tools to identify performance bottlenecks, anomalies, and incidents.
• Assist in automating monitoring tasks and creating self-healing scripts to enhance system reliability.
• Analyze logs and telemetry data to provide insights for incident detection, root cause analysis, and performance optimization.
• Participate in on-call rotations, responding to incidents and using observability tools for rapid diagnosis and resolution.
• Collaborate with security teams to ensure log management solutions support security monitoring and incident investigation.
• Continuously evaluate and recommend improvements to observability and log management practices, tools, and processes