Enterprise Scheduling Coordinator

at  Agilent Technologies Inc

JOB DESCRIPTION

Entity Agilent Technologies –Cork
Function Scheduling Coordinator / Administration / Customer Service / Laboratory administration
Family Service Delivery / Administration / Customer Service/ Pharma
Reporting to Enterprise Scheduling Supervisor
Based on-site Brinny/Cork
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables. applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us.
Agilent is collaborating with leading biopharmaceuticals located in Cork and is hiring for the integral and dynamic role of on-site Enterprise Scheduling Coordinator (ESC).

CORE SKILLS REQUIREMENTS:

• Ability to be a key team player, take ownership and help your colleagues with a positive attitude.
• Ability to manage sudden changes in priorities
• Proven ability to problem-solve and multi-task.
• Strong planning, organizational and time management skills.
• Ability to handle customer and vendor requests via telephone, email, web.
• Proficiency in Microsoft Office
• Knowledge of planning and administrative tools is preferable.
• Excellent communication skills – verbal, written & listening.
• Proven fluency in English (verbal & written).
• Willingness and enthusiasm to participate in on-going training and development.
• 3rd level qualification (science favourable)
• Minimum 1 year relevant experience
  Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

• To act as first point of contact for contract queries.
• Daily management of workload; organizing service visits in accordance with site schedule along with management of associated standards / parts etc. necessary for the successful completion of the service.
• Daily administrative duties such as quotation requests, raising purchase orders and reconciling costs.
• phone calls and emails responses
• Customer asset management, ensuring inventories are accurate.
• Monitoring performance metrics ensuring maintenance and repair requests are completed within timeframe agreed with customer
• To regularly monitor, raise service orders and maintain correct information in SAP CRM System.
• To be positive, to be a team player and demonstrate a passion for the role and customer satisfaction