Enterprise Success Specialist

at  Snappy Kraken Inc

ABOUT US

Snappy Kraken is a marketing program leader in the financial services industry.

PRIMARY QUALIFICATIONS

• Two to five years in a project management or operations role, ideally within a software company
• Excellent communication skills to engage with our customer base and understand their unique needs to create business-driving relationships
• The ability to create new programs, and continuously improve existing ones
• Software industry experience, with a strong preference for enterprise-specific programs and relationships
• Strong organization and communication skills to ensure deadlines are met and instructions are understood
• Firm enough not to be an order taker, but rather, a consultant and guide
• Outstanding product and technology knowledge, with the ability to learn quickly
• Execute initiatives accurately, independently, and with minimal guidance
• Outstanding written and oral communication skills
• High emotional intelligence and interpersonal skills
• Ability to form a deep understanding of our products and the value they create for our customers
• Strong work ethic and goal-oriented mindset to find creative solutions to complex situations
• Strong technical skills and the ability to understand multiple systems

PERKS & BENEFITS

• Work Remotely
• Flexible Time Off for your vacation, personal and sick days
• Development Fund to help you grow
• Medical Insurance Options
• Parental/Maternity Leave
• Growth opportunities
  As of August 2024, the expected compensation range for this position is $60,000-$80,000USD/ $60,000-$80,000CAD based on country of residence. Pay will be based on several factors, such as experience, certifications, location, market conditions, and other business and organizational needs. Snappy Kraken anticipates that the reasonably expected salary for this position could change in the future and retains the right to change or revisit the salary range according to business needs.
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  As a remote company, it is critical to remember that our contributions and teams are interconnected and accessibility is the expectation.
  At Snappy Kraken, diversity powers meaningful connections, impactful work, and great outcomes. Our culture of diversity and inclusion means we nurture an environment where each team member can do their best work.
  The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

THE PURPOSE OF THIS ROLE

The Enterprise Success Specialist position is a full-time, remote position at Snappy Kraken. Accessibility requirements are dependent on the role but could be expected during standard business hours Monday through Friday. This position is open to any candidates currently residing and eligible to legally work in the United States or Canada.
This role is an exciting opportunity to join a highly dynamic and collaborative team and make a meaningful difference at Snappy Kraken by empowering the success of a portfolio of high-value enterprise accounts. If you want to take the next step in your career through owning critical programs and making them your own, this may be the right role for you.
In this role, you will engineer the continuous improvement of enterprise programs, setting the standard for rapid enablement and adoption of our industry-leading software by multiple user personas. Your commitment to proactive and world-class service will be key to ensuring ongoing customer success, satisfaction, and positive experiences for our highest value clients.
You will also have the unique opportunity to work closely with multiple departments across Snappy Kraken, from Customer Experience, Sales, Operations and Product, while interfacing directly with members of our executive team. This is your chance to lead, innovate, and make a significant impact in a thriving environment.
The Enterprise Success Specialist will report to the Head of CX.

PRIMARY ROLE & RESPONSIBILITIES

• Create and continuously improve implementation plans, with defined milestones, to drive the adoption of our platform by our enterprise partners and ensure activation goals are met.
• Be a key player in working cross-functionally to ensure responsibilities are understood and met by various teams within our organization.
• Develop project plans and success criteria to drive understanding and organization, with quality and efficiency controls.
• Build strong relationships with key enterprise contacts by deeply understanding their accounts, and maintaining high levels of engagement and communication.
• Proactively identify and address account opportunities through implementation and beyond to showcase new, relevant product innovations.
• Work directly with our account management team to ensure seamless handoffs between the implementation process and our ongoing activation and support of our partners.
• Collaborate with executive and senior team members to create and iterate playbooks which continually drive value.
• Act as an enterprise subject matter expert for Snappy Kraken, collaborating with individuals from product, customer success, support, sales, and marketing teams on a regular basis.

THE PAY RANGE FOR THIS ROLE IS:

60,000 - 80,000 USD per year (Remote - United States)
60,000 - 80,000 CAD per year (Remote - Canada