Enterprise Technical Support Senior Advisor

at  Quest Software

Overview:
Do you want to work in a fun and supportive environment?
At One Identity we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can feel empowered to succeed.
One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Senior Support Engineer, to join the One Identity Team in Ireland. We are fanatical and customer-focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work, and offers career and personal growth.
The position is for a problem solver to provide enterprise-wide support service for our range of game-changing and award-winning solutions range. You will be part of a collaborative team providing telephone and email assistance to our customer and partner base. We as a team believe in honest communication, share creativity, and welcome different perspectives. There is a winning culture built on a platform of integrity with the spirit of innovation. We will also provide mentoring, training, and opportunities for you to fulfill your ambitions and potential.
Responsibilities:
Our engineers work as part of a Global team to provide a high standard of technical support to customers on the Identity Manager Solution. Your stellar customer service and handling skills and the ability to interface, collaborate, and prioritize customer issues with development and effectively communicate solutions to customers are crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve several potentially complex issues on a Windows platform is required.

EDUCATION:

Undergraduate degree ‘preferred’ or relevant experience in the field of IT.

COMPANY DESCRIPTION

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.
When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

Please refer the Job description for details