ENTERPRISE TECHNICAL SUPPORT SPECIALIST

at  City of Toronto

Job ID: 49550
Job Category: Information & Technology
Division & Section: Technology Services, Technology Services Delivery
Work Location: 18 Dyas Rd, Toronto, M3B 1V5
Job Type & Duration: Full-time, Temporary Vacancy (24 months)
Hourly Rate and Wage Grade: $48.49 - $53.14
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 1
Posting Period: 03-Sept-2024 to 24-Sept-2024
Reporting to the Supervisor Desktop Services, the Enterprise Technical Support Specialist will be part of the Corporate Security IT team, implementing and supporting new and existing security and CCTV technologies across the City. Act as team technical lead, leading activities such as gathering users / hardware information, development of testing scenarios, and other business analysis skills as required for successful project implementation.

MAJOR RESPONSIBILITIES:

• Performs analysis of enterprise software, hardware and transmission facility using diagnostic tools to ensure the optimum operation and maintenance of technology solutions.
• Ensures pro-active action is taken for the operation, installation and support of the enterprise systems and solutions.
• Provides assistance and technical support in the planning, assessment, design, construction and implementation of upgrades to the existing systems (CCTV, Access control) and enhancements/additions of future enterprise technologies.
• Conducts research and evaluations of enterprise hardware/software solutions and makes recommendations.
• Maintain security on all server hardware, software and network, including set up, patching and upgrades.
• Monitor enterprise systems, products and network usage, performance and capacity. Performs trend analysis for system improvements.
• Performs enterprise-wide user accounts administration including addition, deletion and change of user accounts according to approved policy, standards and procedures.
• Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans.
• Conducts, updates and improves reviews of documentation, manuals, standards and procedures.

YOUR APPLICATION FOR THE ROLE OF ENTERPRISE TECHNICAL SUPPORT SPECIALIST MUST DESCRIBE YOUR QUALIFICATIONS AS THEY RELATE TO:

• Post-secondary degree in computer science or related discipline, or the approved combination of education and experience working on large scale technology projects.
• Extensive experience with hands-on I&T technical support, supporting clients in a large, diverse computing environment.
• Extensive experience with Domain Administration, Group Policy and Active Directory Management.
• Considerable experience dealing with technical issues and advanced hardware configuration at the server, desktop, and local area network levels.
• Considerable experience in Access Control/CCTV systems.
  Must possess and be able to maintain a valid Province of Ontario Class “G” Driver’s License and access to a personal vehicle.