Enterprise Training Manager, Developer

at  BigCommerce

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.
We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.
BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.
BigCommerce, named a 2023 “Best Place to Work” in several cities, is looking for an Enterprise Training Manager, Developer. This is a person who thrives at solving problems and has an insatiable urge to teach and learn. Well respected by technical and non-technical individuals, this person is an influential leader, coach, manager and engineer and will rely on strong consultative skills to help our Enterprise customers during onboarding and throughout the customer lifecycle.

• Use expert BigCommerce platform and third party application knowledge to customize and deliver high quality global developer training on the behalf of BigCommerce for Professional Services, Agency partners, and internal employees
• Conduct detailed scoping calls with customers to understand their business objectives and functional requirements in order to provide expert recommendations for their personalized developer training needs
• Work with external stakeholders including client partners, project managers, developers, technical partners and executives in Enterprise organizations
• Managing training action plans with enterprise merchants, agency partners, Professional Services, and sales before, during, and after learning sessions
• Collaborate with external and internal stakeholders before, during and after learning sessions to ensure seamless communication, managing the scheduling and administration of the training
• Achieve KPIs of client facing hours, satisfaction surveys returned, cases closed and more
• Assist the Lead Developer Trainer to create and update coursework, including interactive developer lab activities and dynamic code appropriate for customer and partner developers building on BigCommerce
• Act as a subject matter expert with external and internal technical training materials, staying updated on upcoming product changes and communicating necessary amendments and/or revisions, including scripting and storyboarding eLearning and video projects
• Perform other duties and assignments as required