Entertainment Travel Specialist

at  Tag Group

Division: Touring
Job type: Entertainment Travel Specialist
Location: Singapore
At TAG, our company values matter. Each member of our staff should exemplify Teamwork, an Ambitious spirit and a Genuine attitude.
It is important that you have passion for the job you do, as well as a drive to want to do better. In return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!

THE WHAT

As an Entertainment Travel Specialist, you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:

• Independently manage client travel requirements, including VIP client travel requirements, while anticipating and understanding individual client preferences and needs
• Analyse all inquiries and requests received from clients and provide expert advice on the best options to offer
• Formulate complex, logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met
• Fully service all VIP enquiries, requests, bookings and ticketing with the highest standards and quality documentation
• Ensure all air, rail, hotel and/or other ancillary reservations meet company and client expectations, ensuring client and booking files are maintained in relevant systems
• Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service; mitigate any financial loss through individual and avoidable error
• Operate in accordance with client service level agreements (SLAs) and TAG policies and standards
• Action all required company tasks and client or supplier processes in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members
• Process complex reissues and pricing records accurately and manage Quality Control (QC) procedures and tasks
• Manage and successfully deliver profit and sales targets in relation to own client portfolio, continually looking for opportunities to maximise revenue and margin
• Negotiate the best rates and deals from vendors to reduce client expenditure; assess all potential revenue and income streams for maximum company profitability
• Process administrative tasks including accounting queries from both the client and finance department through to final reconciliation; assess client credit levels, if applicable, and work in conjunction with the finance department to ensure payments are received
• Complete all TAG systems and respond to all communications proactively, promptly, efficiently and accurately
• Ensure all PNRs within Galileo are correct and fully completed
• Log all client and supplier favours accordingly
• Adhere to PCI regulations in accordance with company policy
• If required, accompany client on the tour/production to provide client support during the tour/production and ensure client satisfaction, if assigned
• Act as a mentor to the junior members of the team, share knowledge and assist with training as required, including new starters and TAG Academy
• Demonstrate professionalism, attention to detail adhere to service level expectations in your day-to-day dealings with clients; escalate any issues or concerns in a timely manner to Team Leader
• Develop and maintain positive and valuable relationships with key vendors relevant to TAG’s client base and support the Supplier Program; attend presentations, networking events, site visits and functions, with any related activities carried out and followed up as necessary
• Retain accounts and agreements, ensuring the highest standards and levels of service are always delivered with a personalised and individual approach to each client
• Share business opportunities with the commercial team
• Proactively seek ways to improve functionality of the entertainment team; suggest ideas for improved practices locally and companywide

• Independently manage client travel requirements, including VIP client travel requirements, while anticipating and understanding individual client preferences and needs
• Analyse all inquiries and requests received from clients and provide expert advice on the best options to offer
• Formulate complex, logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met
• Fully service all VIP enquiries, requests, bookings and ticketing with the highest standards and quality documentation
• Ensure all air, rail, hotel and/or other ancillary reservations meet company and client expectations, ensuring client and booking files are maintained in relevant systems
• Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service; mitigate any financial loss through individual and avoidable error
• Operate in accordance with client service level agreements (SLAs) and TAG policies and standards
• Action all required company tasks and client or supplier processes in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members
• Process complex reissues and pricing records accurately and manage Quality Control (QC) procedures and tasks
• Manage and successfully deliver profit and sales targets in relation to own client portfolio, continually looking for opportunities to maximise revenue and margin
• Negotiate the best rates and deals from vendors to reduce client expenditure; assess all potential revenue and income streams for maximum company profitability
• Process administrative tasks including accounting queries from both the client and finance department through to final reconciliation; assess client credit levels, if applicable, and work in conjunction with the finance department to ensure payments are received
• Complete all TAG systems and respond to all communications proactively, promptly, efficiently and accurately
• Ensure all PNRs within Galileo are correct and fully completed
• Log all client and supplier favours accordingly
• Adhere to PCI regulations in accordance with company policy
• If required, accompany client on the tour/production to provide client support during the tour/production and ensure client satisfaction, if assigned
• Act as a mentor to the junior members of the team, share knowledge and assist with training as required, including new starters and TAG Academy
• Demonstrate professionalism, attention to detail adhere to service level expectations in your day-to-day dealings with clients; escalate any issues or concerns in a timely manner to Team Leader
• Develop and maintain positive and valuable relationships with key vendors relevant to TAG’s client base and support the Supplier Program; attend presentations, networking events, site visits and functions, with any related activities carried out and followed up as necessary
• Retain accounts and agreements, ensuring the highest standards and levels of service are always delivered with a personalised and individual approach to each client
• Share business opportunities with the commercial team
• Proactively seek ways to improve functionality of the entertainment team; suggest ideas for improved practices locally and companywid