Entry-Level Customer Support Specialist

at  Boeing

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services (BGS) is looking for a Associate Customer Support Specialist based out of Dallas, TX.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• 1+ years experience in customer support or customer service
• 1+ years experience with Supply Chain processes
• 1+ years Experience with SAP or similar ERP system
• Ability to work flexible hours, overtime, and occasional weekends when necessary
• Ability to handle high pressure situations
• Experience with Excel, Access, or other database management

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):

• Proficient in Microsoft Office Tools
• 5+ Years in an Operations, Distribution Center, Aerospace, or similar/related environment highly preferred
• Bachelor’s degree or higher
• Experience performing data analysis and troubleshooting
• Experience with ERP reporting systems (i.e. Spotfire)

TYPICAL EDUCATION/EXPERIENCE:

High school diploma or GED and typically 3 or more years’ related experience or an equivalent combination of education and experience.

• Retrieve, research and resolve specific customer emails and Service Requests
• Prepare and ship customer orders for Rolls-Royce publications needed in physical format (i.e. USB, CD, Paper)
• Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their accounts.
• Manage multiple orders and research lists for specific customers
• Research and analyze data to identify trends/issues regarding specific customers.
• Support Piper Aircraft on Ground (AOG) activity
• Support Customer Program Managers (CPM) by maintaining reports, customer data and managing customer expectations.
• Customer Care responsibilities assist with the processing of returns and all credits/debit memo generating, price discrepancies, freight credits, over shipments and short shipments, etc. Will work closely with the CSR & Sales Channels at a Global level to provide this support.
• Processes material returned from customers.
• Handles discrepancies/Requests sent by customers directly which is managed out of Sales Force Service Cloud or Phone Queue.
• Handle all discrepancies/requests throughout from start which include performing thorough investigation, communicating or following-up with various related parties (internal and external), finding out root causes of problems, and then adopting corrective actions to closure of respective issues with solutions provided to customers
  This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team’s discretion and could potentially change in the future.