EOI: Site Support Junior- Techbar

at  DXC Technology

JOB DESCRIPTION:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit https://dxc.com/au/en .
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We are looking for Site Support Technicians (Junior/Graduates)- Techbar, that will join the Geelong or Melbourne office.

APPLICABLE EDUCATION AND EXPERIENCE:

• Working experience supporting customers’ PC environments with an interest in learning more
• Minimum Vocational/Diploma/ Associate Degree (technical field) with 5+ years of working experience in related fields.
• Experienced Troubleshooting skills
• PC software functions
• Networking interfaces

OUR CULTURE AND BENEFITS

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the “Apply Now” button to submit your resume.
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
Interviews and onboarding are conducted online, as part of us being a virtual-first company.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

• Additional Job Description

Additional Job Description
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

• Providing troubleshooting support via a ticketing system or Techbar/ walk up centre scenario, providing on-the-spot solutions for a variety of hardware related issues for clients
• Stock room management including auditing of all devices.
• Refresh of old devices swapped with new devices on site.
• Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.
• Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
• Assist with storing deliveries and equipment
• Provide support to clients and staff in diagnosis and resolution of AV-related problems
• Ensure appropriate paperwork flow and work assignment