EOI: Site Support Junior- Techbar - GEELONG Based

at  DXC Technology

JOB DESCRIPTION:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit https://dxc.com/au/en .

• We are looking for Site Support Technicians (Junior/Graduates)- Techbar, that will join the Geelong office.All applicants must be flexible to travel to other locations in the area if requiredWHAT YOU WILL BE DOING:
• Providing troubleshooting support via a ticketing system or Techbar/ walk up centre scenario, providing on-the-spot solutions for a variety of hardware related issues for clients
• Stock room management including auditing of all devices.
• Refresh of old devices swapped with new devices on site.
• Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.
• Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
• Assist with storing deliveries and equipment
• Provide support to clients and staff in diagnosis and resolution of AV-related problems
• Ensure appropriate paperwork flow and work assignmentWHAT YOU WILL BRING:
• Ability to configure, evaluate, upgrade, repair, test and troubleshoot quickly under pressure
• Strong attention to detail and accuracy
• Customer-first attitude
• Ability to multitask
• Excellent verbal and written skills
• Ability to function in a fast-paced deadline-oriented environment
• Independent, self-motivated worker
• Excellent time management skills
• Familiar with networking and all supported operating system platforms (i.e. Windows 10, Mac, Android, company- UX, Linux, etc.)
• Ability to perform while under high-pressure situations.
• Good teamwork with peers and company personnel.
• Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). When issues come up, your job is to respond them by either handling them, or by pulling in the proper associate, team member, or manager who can.
• Working knowledge of Microsoft 365, Microsoft Teams
• 5+ years experience in a similar role
• Ability to be a mentor and positive role model to junior techniciansPEOPLE DESCRIBE YOU AS:
• A fantastic communicator who does everything in your power to meet customers’ needs—someone who follows up to make sure you did the work right.
• A stickler for record-keeping. Which comes in handy when you’re asked to log all customer calls and activity,
• Someone looking to tackle an intense but rewarding role.
• An eager learner. Excited to expand knowledge and gain experience working with and supporting the latest technologies.APPLICABLE EDUCATION AND EXPERIENCE:
• Working experience supporting customers’ PC environments with an interest in learning more
• Minimum Vocational/Diploma/ Associate Degree (technical field) with 5+ years of working experience in related fields.
• Experienced Troubleshooting skills
• PC software functions
• Networking interfacesPREFERABLE CERTIFICATIONS:
• OEM Certifications- HP, Apple, Dell, Lenovo, Toshiba, MS - Able to obtain Authorized Service Provider status for Microsoft equipment under warranty
• A+ Certification, CompTIA, N+ Certification, PC
• Certified Technology Specialist (CTS) Certified
• Crestron Digital Media Certified (DMC-E4K)
• Windows, Office, Microsoft Teams/Skype for BusinessTrust, Transform & Thrive with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today’s rapidly changing technologies.If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.

Your working environment
Virtual/flexible/on-site/travel
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met

Please refer the Job description for details