EOI: Site Support- Techbar

at  DXC Technology

JOB DESCRIPTION:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit https://dxc.com/au/en .
We are looking for Site Support Technicians- Techbar, that will join the Geelong or Melbourne office.

APPLICABLE EDUCATION AND EXPERIENCE:

• Working experience supporting customers’ PC environments with an interest in learning more
• Minimum Vocational/Diploma/ Associate Degree (technical field) with 5+ years of working experience in related fields.
• Experienced Troubleshooting skills
• PC software functions
• Networking interfaces

• Providing troubleshooting support via a ticketing system or Techbar/ walk up centre scenario, providing on-the-spot solutions for a variety of hardware related issues for clients
• Stock room management including auditing of all devices.
• Refresh of old devices swapped with new devices on site.
• Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.
• Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
• Assist with storing deliveries and equipment
• Provide support to clients and staff in diagnosis and resolution of AV-related problems
• Ensure appropriate paperwork flow and work assignment