Epic Credentialed Trainer

at  Deloitte

OPERATIONS AND TECHNOLOGY TRANSFORMATION

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Epic Credentialed professional, you will have the ability to share new ideas and collaborate on projects without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, client service delivery. Our Epic Credentialed Trainer will be a primary member of the Epic support team. This role is a hybrid role. PDM Epic Credential Trainer Practitioners are assigned to a home-based client location and will commute to deliver in-person instructor-led courses at onsite customer locations within the health system as assigned but will also deliver remote instructor lead courses, minimizing extensive travel. This unique opportunity provides you with a full career path within the firm.

• Working on some unique projects in our sector, you’ll have the opportunity to improve the way health systems provide patient care through the support of delivering effective and functional Epic training to new hires and other end users in assigned Epic application working to maximize learning and retention for all end users based on their areas of specialization and job role. Your time will be spent not only delivering Epic training but also engaging with site operations and the Epic Training team to provide feedback on curriculum area opportunities.
• Works closely with the Epic Training Team (Instructional Designers) for their applications to learn principles of adult learning, effective classroom teaching, and how to navigate the workflows of the respective applications.
• Successfully complete a rigorous credentialing program meeting Epic’s detailed requirements for a trainer including having to present in front of a panel of experts to demonstrate their Epic knowledge, ability to handle questions, and classroom teaching style. Once credentialed, Trainers are expected to deliver the lessons as written meeting the needs of the end users of the customer.
• Demonstrate excellent customer service skills and the ability to work with all levels of the organization.
• Educates and coaches end users in utilizing Epic EHR, which may include for assigned projects training delivery for go-live and elbow support.
• Perform other assigned training tasks when not delivering training necessary for training support to end users to include but not limited to ticket assignment, documenting LMS completion of end users, post activation security template requests, etc.
• Engages with end users to troubleshoot and resolve issues with the Epic system in a timely and professional manner as assigned.
• Actively participate in team meetings to discuss team and project related activities, work tasks, and issues.
• Provide verbal and written inputs to the Training Manager and project leadership, as required.Coordinate with the offshore and onshore Training coordination team for continuity of training support.