Epic Learning Analyst I

at  Baylor Scott White Health

JOB SUMMARY

The Epic Learning Analyst Ihelps the accomplishments of Baylor Scott & White Health’s strategic targets by developing and implementing Epic training content using various media. The Epic Learning Analyst should ideally have a multitude of skills and knowledge that includes training, instructional design, adult learning methods, Epic system applications, learning management systems and incident management software. You partner with multiple teams that include, but not limited to IS, Clinical Informatics and Quality. You assists with the testing and recommendation for corrective actions and resolution of problems within all Epic software for end user. You partner with peers in the creation of online asynchronous training including the processing of lesson plans, lesson content, learning targets and assessment tools.

• Provide effective Epic application help by responding to help desk tickets and end-user requests (including being on-call help).
• Effectively provide onsite go-live help, upgrade help and ongoing Epic application help and optimization.
• Serve as liaison between Epic end users, IS project team members and other IS resources as required.
• Continuously improve the impact of training for Epic end users with formal and informal training.
• Assist in the development and maintenance of all training materials and setup of training rooms.
• Create and execute Epic test scripts for lesson plans and training environment build.
• Create and execute process maps for Epic functionality workflows.
• Solve problems by studying business issues/requirements, studying Epic workflows and synthesizing key messages.
• Develops, implements and delivers customized Epic learning solutions and learning technology solutions throughout BWSH.
• Selects and applies appropriate learning aids and learning materials to help Epic training in order to meet business and client needs through the use of adult learning best practices and technologies.
• Collects assessment and end user feedback data, studies with teams to establish effectiveness of learning and development solutions.
• Applies continuous improvement processes to ensure quality learning and development interventions and services based on evaluation, feedback and business needs for Epic.
• Applies technologies such as e-learning, videos, podcasts, mobile learning and social learning as appropriate for Epic.
• Assists in the development of online courses and learner evaluation instruments for Epic that meet LMS parameters and e-learning instructional design quality standards.
• Performs other position appropriate duties as required in a competent, professional and courteous manner.
• Some travel is required.