EPIC Support Analyst (ESA)

at  Tiburcio Vasquez Health Center

The EPIC Support Specialist is the point of contact for OCHIN EPIC end user support. Under the general supervision of the Director of Information Technology, the primary role of the EPIC Support Analyst is to function as an OCHIN EPIC system expert. The EPIC Support Analyst will participate in EPIC- / OCHIN-related meetings; facilitate EPIC training sessions for both new hires and end-users; analyze system workflows; assist with system build; provide testing support, troubleshooting, and issue resolution; and maintain member-managed components for the Epic software. The EPIC Support Analyst will play a key role in Quality Improvement (QI) efforts by ensuring that end users are following clinical processes when delivering high-quality patient care.
This position is full-time, typically Monday-Friday, 8:00am-5:00pm with periodic Saturday hours.

ABOUT US:

Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education and more.
Compensation: $65,000 - $85,000, depending on experience.

REQUIREMENTS

• Highschool Diploma (or G.E.D) required; AA preferred.
• Minimum three (3) years of experience with an electronic healthcare system in a support, training, or administrative role.
• Experience with training clinical support staff required.
• Experience with troubleshooting an electronic healthcare system required.

QUALIFICATIONS

• Excellent written and verbal communication skills required.
• Demonstrated ability to initiate and complete work without direct supervision.
• Willingness and ability to work some evenings and weekends, as needed.
• Ability to travel to designated locations as required by supervisor.

MANAGE EPIC-RELATED TASKS:

• Work queue
• System audits on end-user usage
• Duplicate record merges
• Assist with maintaining and modifying the Provider Master File, webtools accounts, user security templates, and preference lists, within the Epic system.