ERP Senior Analyst

at  KRIS INFOTECH PTE LTD

JOB DESCRIPTION:

• As a ERP Senior Analyst within the Company’s SAP support team, you possess a profound understanding of processes and collaborate with the Business Community to continuously enhance business processes and IT applications.
• Acting as a trusted adviser and intermediary, you address incidents on behalf of users, train key users, and represent system user interests in projects.
• Your role includes coordinating input from your area of responsibility and optimally communicating project goals and progress to business areas.
• Engage in continuous improvement of ERP Systems; regularly exchange with support network and Business Process Experts.
• Aid end users in submitting new process improvement ideas, considering interdependencies and system impacts.
• Describe and manage the full lifecycle of coordinated Change processes to business processes with system impact.
• Build the knowledge base and transfer knowledge to team members, business stakeholders.
• End-to-End accountability for Manufacturing/Quality System support, including personal contact for key and end users.
• Log, triage, prioritize, and resolve incidents/requests in Service Now; escalate and involve 2nd level support as needed.
• Perform root cause analysis, cooperate with 2nd level support, and validate/test resolution proposals.
• Communicate and coordinate end-user activities during major incidents and supervise interface for business cases.

REQUIREMENTS:

• 5+ years of experience in a global enterprise in the Pharma industry, delivering ERP solutions in transformational projects with a minimum Bachelor’s degree.
• Detailed knowledge of the SAP Plant maintenance global master data.
• Additional exposure to PP, QM and Warehouse/Transport management.
• Strong understanding and proficiency in SAP modules, architecture, and integration points.
• Experience with SAP S/4 Hana is a plus.
• Experience with the system validation process, including documentation and testing of validated systems.
• Solves sophisticated problems with existing solutions and works independently within guidelines; potentially leads sub-projects or participates in larger projects.
• Experience in cloud solutions is advantageous.
• Excellent networking, communication; highly developed customer focus, conceptual and solution-oriented thinking, and teamwork experience.
• Proficient in support processes/tools for incident and change management; possesses strong trainer and methodology skills for specific trainings.
• In-depth conceptual and practical knowledge of ERP systems with basic knowledge of related systems (e.g. MES); solid grasp of Manufacturing/Quality business processes and local specifics.
• Self-motivated personality. Can drive his/her area independently and with a strategic mindset.
• Passionate about learning, sharing and further developing ‚best practice and embed it as next practice to achieve greater impact.
• Result driven and ability to drive effective outcomes with an agile mindset.
• Positive attitude and high energy with exceptional cross-group collaboration working with partner teams.
• Possess a combination of analytical thinking, hands-on problem solving, and a customer-service mindset.
• Holds a Bachelor’s degree in relevant fields.
• Expert in the, preferably certified in ITIL V3/V4.
• Experience in Computer Systems Validation (CSV), discipline of IT Service Management.
• Experience in highly regulated industry, preferably Life Sciences.

Please refer the Job description for details