Escalation Resolution Associate (French speaker)
at TripAdvisor
Oxford, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 22 Dec, 2024 | Not Specified | 24 Sep, 2024 | N/A | Ownership,Customer Service,English,Typing,Chat,Social Media,Management Skills,High Pressure Environment,Connectivity,Communication Skills,Email | No | No |
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Citizen | GC |
US Citizen | Student Visa |
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OPT | H4 Spouse of H1B |
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Employment Type:
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Description:
ABOUT VIATOR
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it’s never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.
BASIS REQUIREMENTS:
- Minimum broadband connections of 25MB download speed and 10MB upload speed using a hard-wire Ethernet internet connection (no Wi-Fi). Proof of connectivity will be required
- A minimum of six months of experience in Customer Service in an office/call centre setting
- Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable
- Good command of English (verbal and written)
- Typing, phone, and computer navigation skills
- Ability to cope well in a high pressure environment while maintaining high quality outputs
- Flexibility in work hours based on scheduling needs and customer demands
ADDITIONAL REQUIRED SKILLS:
- Customer Focus
- French speaking/reading/writing
- Ability to empathise with and prioritise customer needs
- Uphold company values and respect every customer
- Exude patience and ownership with each customer
- Ability to resolve conflicts and set appropriate expectations with customers’
- Ability to determine customer needs and provide appropriate solutions
- Excellent time management skills with the ability to prioritise essential tasks
COMMUNICATION SKILLS:
- Ability to communicate clearly and concisely with both external customers and coworkers
- Ability to document customer account activities thoroughly and concisely
- Comprehension skills - ability to clearly understand and respond appropriately to the issues that customers present
- Composition skills - ability to consistently compose a grammatically correct concise, and accurate written response to customer issues
PROBLEM SOLVING SKILLS:
- Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome
- Ability to make appropriate decisions on behalf of the customer quickly and effectively
- Desire to continually learn
- Solution oriented and self-motivated
- Ability to effectively prioritise work time to ensure efficiency
PREFERRED QUALIFICATIONS:
- Ideally you will have previous call centre customer service experience
- Experience delivering service through multiple channels including phone, email, chat, video calls or service through social media would also be desirable
- A minimum of six months of experience handling escalated contacts with legal, regulatory, Governmental and/or PR implications
- Shifts anything between 08:00 to 20:00
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message.
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Oxford, United Kingdom