Escalations Manager
at Thermo Fisher Scientific
Carlsbad, CA 92008, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 29 Jan, 2025 | USD 93000 Annual | 30 Oct, 2024 | N/A | Business Systems,Teams,Jira,Interpersonal Skills,Life Sciences,Power Bi | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION
What will you do?
EDUCATION
Bachelor’s degree in Life Sciences, Engineering, Business, or related field.
EXPERIENCE
- 5+ years in customer support, critical issues management, or customer success, preferably in the scientific equipment or related industry.
- Confirmed ability to effectively lead teams and develop long-term plans.
- Proficiency in using Power BI, Power Apps, and familiarity with other business systems like Power Automate, Workfront, and JIRA.
- Strong communication and interpersonal skills to build and maintain relationships with vital team members and collaborators.
- Experience in resolving sophisticated customer issues.
- Knowledge of standard operating procedures and critical issue processes.
- Exceptional attention to detail and accuracy.
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
IT
Graduate
Life sciences engineering business or related field
Proficient
1
Carlsbad, CA 92008, USA
