Escrow Specialist

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

We are seeking a detail-oriented and analytical professional to join our Escrow Analysis team as an Escrow Specialist. This Escrow Specialist will play a critical role in ensuring that mortgage account are funded sufficiently to cover both taxes and insurance payments. This successful candidate will be tasked with performing research, analysis, and assessments to guarantee the accuracy and timeliness of disclosures and statements for mortgage escrow accounts.

Key Responsibilities:

• Conduct regular reviews and analyses of customer escrow accounts to ensure compliance with Regulation X of RESPA.
• Perform research and assessments, partnering with applicable departments, related to real estate taxes, insurance premiums, and private mortgage insurance payments.
• Collaborate with other departments to gather necessary information for accurate escrow account analysis.
• Manage and monitor customer escrow accounts to guarantee timely and accurate disclosures/statements.
• Assist in the calculation and management of escrow cushions in accordance with state laws.
• Handle the resolution of discrepancies and inquiries related to escrow accounts promptly. Communicate effectively with customers, internal teams, and external stakeholders regarding escrow-related matters.
• Stay updated on internal procedures, state/federal regulations, and compliance requirements to ensure accurate and lawful escrow practices.
• Collaborate with peers/leadership on the Escrow Analysis team and throughout CBB to implement process improvements and enhance operational efficiency.
• Commitment to maintaining confidentiality and handling sensitive information responsibly.

BASIC QUALIFICATIONS

• High school diploma or equivalent
• Four or more years of experience in business and general office environment

PREFERRED SKILLS/EXPERIENCE

• Prior experience in Escrow Administration, mortgage servicing, or related roles.
• Strong understanding of mortgage escrow practices.
• Excellent analytical and problem-solving skills.
• Detail-oriented with a high level of accuracy per procedural requirements, state and federal guidelines, and compliance requirements.
• Proficient in using Mortgage Servicing Platform (MSP) and Microsoft Office Suite such as Excel.
• Effective communication skills for interacting with internal and external stakeholders.
• Ability to work independently and collaboratively in a team environment.
• Familiarity with state laws governing escrow cushions and related regulations.

Key Responsibilities:

• Conduct regular reviews and analyses of customer escrow accounts to ensure compliance with Regulation X of RESPA.
• Perform research and assessments, partnering with applicable departments, related to real estate taxes, insurance premiums, and private mortgage insurance payments.
• Collaborate with other departments to gather necessary information for accurate escrow account analysis.
• Manage and monitor customer escrow accounts to guarantee timely and accurate disclosures/statements.
• Assist in the calculation and management of escrow cushions in accordance with state laws.
• Handle the resolution of discrepancies and inquiries related to escrow accounts promptly. Communicate effectively with customers, internal teams, and external stakeholders regarding escrow-related matters.
• Stay updated on internal procedures, state/federal regulations, and compliance requirements to ensure accurate and lawful escrow practices.
• Collaborate with peers/leadership on the Escrow Analysis team and throughout CBB to implement process improvements and enhance operational efficiency.
• Commitment to maintaining confidentiality and handling sensitive information responsibly

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la