ESS Asset Care Manager

at  ESS Ltd

Summary: The Asset Care Manager at ESS is a key player in a team of skilled professionals providing customer support to a variety of ESS clients. This role focuses on managing asset care projects at customer sites, blending contract management with asset care consultancy. The Asset Care Manager will lead a team of specialists, maintain customer relationships, and contribute to company growth by identifying new business opportunities, managing existing contracts and developing proposals.

Role Overview:

• As a member of the ESS extended leadership team, the Asset Care Manager is accountable for specific projects within the Asset Care area and managing specific contracts in the Outsourcing area.
• Growing the Asset Care consultancy through strong customer relationship management and providing valued services to all customers (existing, new, and internal).
• Maximise the business performance of out-sourced client sites, for both operational and commercial aspects;
• Ensuring integrated support across the business to foster a cohesive, cross-functional team culture.
• Travel may be necessary depending on contract or project responsibilities.
• Innovating new ESS products to drive growth in the Asset Care business unit.
• Collaborating with the training unit to identify, develop, and deliver specific training programs.
• Have responsibility for nominated specific cross functional programs within ESS, (e.g. Quality, ISO systems etc.)

Main Duties and Responsibilities:

• Lead specific projects within the Asset Care area and manage specific contracts in the Outsourcing area.
• Grow the Asset Care consultancy through strong customer relationship management and providing valued services to all customers (existing, new, and internal).
• Accountable for the commercial and operational performance of out-sourced client sites, ensuring the appropriate focus is applied to ensure maximum business performance;
• Supporting out-sourced employee performance, development, and well-being;
• Innovate new ESS products to drive growth in the Asset Care business unit.
• Collaborate with the Training unit to identify, develop, and deliver specific training programs.
• Participate in company initiatives for growth and development; drive continuous improvement across the business.
• Take responsibility for specific cross-functional programs within ESS (e.g., Quality, ISO systems).
• Assist the ESS team to meet objectives and grow their competence, skills, and experience.
• Develop relevant procedures, guides and training documentation;
• Develop project plans and projections to manage workload and customer expectations.
• Travel may be required
• Provide periodic reports on project of contract performance.
• Communicate with customers and manage their expectations.
• Ensure standards for employee performance is communicated and maintained across client sites;
• Develop solutions for complex customer situations to meet their goals.
• Tendering of new opportunities; Participate in proposal and business development calls with internal consultants and customers.
• Attend networking events and promote the ESS brand.
• Adhere to professional standards and maintain strict customer confidentiality.
• Ensure integrated support across the business to foster a cohesive, cross-functional team culture.

Person Specification:

• Education & Experience:
• Hold an engineering/technical or asset management qualification (min degree level) with at least 5 years of leadership experience.
• Proven track record in developing proposals, implementing improvement projects, and overall business management.]
• Experience in managing and developing exceptional client relationships and a strong network in the Engineering sector

• Leadership:

• • Proven track record of leading and developing various teams, overseeing projects from inception to completion.
• Serve as the primary point of contact for contracts or projects, ensuring seamless communication and coordination.
• Lead both internal employees and contract associates effectively.
• Delegate tasks, motivate the team, and hold regular meetings to ensure projects/contracts remain on track.
• Be prepared to travel as required to support project and contract needs.
• Communications:
• Excellent communication and presentation skills at all levels, with the ability to think strategically and analytically.
• Build and maintain professional relationships with customers and colleagues.
• Business Acumen
• Skilled at keeping clients happy and loyal by understanding their needs and providing excellent service
• Knows how to create plans that increase sales and profits by finding new opportunities and improving services.
• Problem Solving:
• Develop strategies with customers to overcome challenges.
• Proactively identify issues early to enable timely implementation of mitigation measures.
• Identify problems, develop solutions, and evaluate their success.
• Strategic Thinking:
• Develop long-term plans to improve productivity and reduce costs for both customers and the company.
• Teamwork:
• Collaborate with others at all levels within the organisation to ensure overall goals are met.
• Strong teamwork skills to ensure effective communication and collaboration on ideas, opportunities, and projects.

Role Overview:

• As a member of the ESS extended leadership team, the Asset Care Manager is accountable for specific projects within the Asset Care area and managing specific contracts in the Outsourcing area.
• Growing the Asset Care consultancy through strong customer relationship management and providing valued services to all customers (existing, new, and internal).
• Maximise the business performance of out-sourced client sites, for both operational and commercial aspects;
• Ensuring integrated support across the business to foster a cohesive, cross-functional team culture.
• Travel may be necessary depending on contract or project responsibilities.
• Innovating new ESS products to drive growth in the Asset Care business unit.
• Collaborating with the training unit to identify, develop, and deliver specific training programs.
• Have responsibility for nominated specific cross functional programs within ESS, (e.g. Quality, ISO systems etc.

Main Duties and Responsibilities:

• Lead specific projects within the Asset Care area and manage specific contracts in the Outsourcing area.
• Grow the Asset Care consultancy through strong customer relationship management and providing valued services to all customers (existing, new, and internal).
• Accountable for the commercial and operational performance of out-sourced client sites, ensuring the appropriate focus is applied to ensure maximum business performance;
• Supporting out-sourced employee performance, development, and well-being;
• Innovate new ESS products to drive growth in the Asset Care business unit.
• Collaborate with the Training unit to identify, develop, and deliver specific training programs.
• Participate in company initiatives for growth and development; drive continuous improvement across the business.
• Take responsibility for specific cross-functional programs within ESS (e.g., Quality, ISO systems).
• Assist the ESS team to meet objectives and grow their competence, skills, and experience.
• Develop relevant procedures, guides and training documentation;
• Develop project plans and projections to manage workload and customer expectations.
• Travel may be required
• Provide periodic reports on project of contract performance.
• Communicate with customers and manage their expectations.
• Ensure standards for employee performance is communicated and maintained across client sites;
• Develop solutions for complex customer situations to meet their goals.
• Tendering of new opportunities; Participate in proposal and business development calls with internal consultants and customers.
• Attend networking events and promote the ESS brand.
• Adhere to professional standards and maintain strict customer confidentiality.
• Ensure integrated support across the business to foster a cohesive, cross-functional team culture