Estate Manager

at  Portsmouth City Council

You will be responsible for leading and developing a team of Housing Officers and to equip them to deliver effective responses to a range of tenancy management issues.

Primarily, you will lead and support Housing Officers in:

• Managing rental income, ensuring they are equipped to engage and enable our customers to make good financial decisions that mean they can sustain rent payments.
• Letting empty properties and working with all the stakeholders who are part of this process.
• Responding effectively to reports of Anti-social behaviour, liaising with other agencies/services as needed.
• Providing advice and guidance on key tenancy issues including successions, assignments and priority housing transfers.

You will be expected to continually develop the skill set of Housing Officers so they become more effective in their role leading to an improvement in service to our customers. You will do this by modelling and reinforcing correct behaviours, addressing training needs or skills gaps. The role will also include ensuring our processes facilitate ‘doing the right thing’ for customers and taking action to remove any barriers to good service.