Estates Coordinator

at  Premier Estates Ltd

Ref
20277
Location
Head Office - Premier Estates - 72-74 King Edward Street, Macclesfield, SK10 1AT
Working pattern
Monday to Friday 0900 – 1730
Salary
23400 - 24500
Closing date
08/10/2024
Description
Position: Estates Coordinator
Location: Office based and then hybrid after probation – (74 King Edward St, Macclesfield SK10 1AT)
Working Hours: Monday – Friday, 0900 – 1730
Salary: £23,400 – £24,500
Contract: Full time, permanent

ABOUT US:

Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.

JOB DESCRIPTION:

The Operations department is responsible for maintaining the properties that the company manages. Each Senior Estates Manager has a portfolio of properties that they look after, supported by an Estates Coordinator.
This role provides administrative support to one Senior Estates Manager or Estates Manager ensuring the smooth operation of the team portfolio in accordance with company procedures and industry best practice. This role is the first point of contact for the residents living in the properties within that team portfolio

Key responsibilities include, but are not limited to:

• Be the first point of contact on the telephone for residents / contractors / clients. Deal with routine matters and pass complex matters to the Senior Estates Manager or Estates Manager.
• Raising works orders for repairs / maintenance works required, based on report from latest site visit.
• Renew contracts and raise new contracts for contractors providing regular services, such as cleaners / gardeners etc.
• Preparation and distribution of documents to residents and property owners, such as mail shots, site visit summaries and monthly updates.
• Administer and monitor building insurance claims.
• Authorise or dispute routine invoices to be paid and escalate large or one off spends to Senior Estates Manager or Estates Manager.
• Arrange Annual General Meetings and prepare and distribute minutes based on the Senior Estates Manager’s or Estates Manager’s notes.
• Assist with the distribution of each development’s annual service charge estimates and accounts.
• Undertake other general duties as required from time to time to assist in the success of Premier Estates.

Please Note: Comprehensive guidance and support will be provided to ensure your success in this role.

• Be the first point of contact on the telephone for residents / contractors / clients. Deal with routine matters and pass complex matters to the Senior Estates Manager or Estates Manager.
• Raising works orders for repairs / maintenance works required, based on report from latest site visit.
• Renew contracts and raise new contracts for contractors providing regular services, such as cleaners / gardeners etc.
• Preparation and distribution of documents to residents and property owners, such as mail shots, site visit summaries and monthly updates.
• Administer and monitor building insurance claims.
• Authorise or dispute routine invoices to be paid and escalate large or one off spends to Senior Estates Manager or Estates Manager.
• Arrange Annual General Meetings and prepare and distribute minutes based on the Senior Estates Manager’s or Estates Manager’s notes.
• Assist with the distribution of each development’s annual service charge estimates and accounts.
• Undertake other general duties as required from time to time to assist in the success of Premier Estates