Estates Services Officer

at  Networx Recruitment

We are looking for an experienced, self-motivated individual, preferably with Housing Management experience, to provide an excellent level of tenancy and neighbourhood management services to our local neighbourhoods, ensuring a strong customer focus at all times.
This is a home based role, visiting customers as required, with the occasional need to attend Head Office based in Bedford Heights to meet with colleagues and for team meetings.

Providing contract support for relevant contracts in place to ensure our shared spaces are maintained to a high standard, in accordance with our contractual obligations.
Be first point of contact for customers, colleagues and contractors. This includes ensuring customer enquiries and complaints are dealt with promptly.
Provide accurate, up to date, concise information and communications to internal and external stakeholders when required.
Monitor, manage and accurately report statutory and non-statutory compliance adhering to legislation, best practice, current guidance and bpha’s policies and procedures.
Recording, tracking, monitoring and reporting of budgets spends.