ESTEE LAUDER BEAUTY ADVISOR / MUNICH AIRPORT

at  The Este Lauder Companies

JOB SUMMARY

The EL Sales Advisor is responsible for providing an authentic and personalized service to our customers in order to achieve the ESTEE LAUDER sales targets within the Travel Retail location. The ESTEE LAUDER Sales Advisor will be responsible for the Estee Lauder brand at Munich Airport.

They are accountable for achieving this by;

• Demonstrate excellent EL product knowledge across – developing an understanding of the brand story and hero products and the ability to communicate this to the customer to meet their needs
• Provide best-in-class service and experience. Use your exceptional people and conversational skills to stop and engage customers and fulfil all their shopping needs.

Sales and Service within MUC airport

• Achieve required retail sales targets set by the Company as communicated by the Sales and Education Executive
• Present oneself within the standard of personal grooming guidelines as specified by EL.
• Link sell within and between categories to help grow Items Per Transaction and Average Basket Value.
• Provide best-in-class service and experience for EL. Use your exceptional people and conversational skills to stop and engage customers and fulfil all their shopping needs.
• Keep up to date with competitor activities and missed opportunities.
• Utilise the Education Team strategy, cascaded by the Sales and Education Executives, ensuring up to date product knowledge and skill sets in order to achieve goals.
• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture.
• Reporting of daily and weekly sales to Team Leader/SEE as required.
• Ensure to utilise and regularly check the digital education platforms, whilst completing the branded training.

QUALIFICATIONS

• Previous retail industry experience is desirable (preferably within beauty or luxury goods)
• All applicants must be able to demonstrate excitement for and the ability to provide inspirational, authentic and personalized customer service
• Sales and Goal Oriented. Must have the ability to maintain level of sales performance as determined by Company goals set.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment, whilst also being flexible on shift patterns.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
• Must have: Flexibility regarding working for different categories.
• Experience with makeup artistry is a plus
• Excitement for interacting with customers of many cultures is a plus
• Applicants must have a good understanding of English and German, additional language fluency is a plus
  Estee Lauder Companies is an equal opportunities employer.
  We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity…
  Job: Retail - Store
  Primary Location: Europe, Middle East, Africa-DE-BY-Munich
  Job Type: Standard
  Schedule: Full-time
  Shift: 1st (Day) Shift
  Job Number: 24851

• Demonstrate excellent EL product knowledge across – developing an understanding of the brand story and hero products and the ability to communicate this to the customer to meet their needs
• Provide best-in-class service and experience. Use your exceptional people and conversational skills to stop and engage customers and fulfil all their shopping needs