EUC 3rd Line Engineer

at  Brakes

Ashford, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate25 Dec, 2024Not Specified27 Sep, 2024N/AGood communication skillsNoNo
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Description:

Responsibilities:

  • Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices.
  • Provide both onsite and remote 3rd line support for end-users
  • Ability to prioritise workload to ensure service levels are maintained.
  • Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution.
  • Owner of problem management actions, root cause analysis, known error documentation and associated investigations and resolution.
  • Producing high quality documentation for use by 2nd line and 1st line engineers and end users.
  • Ensure that changes are made in accordance to change management guidelines and policies.
  • Providing support to projects as required to support the deployment of new technologies.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Software Engineering

Graduate

Proficient

1

Ashford, United Kingdom