EUC Hardware Engineer

at  CGI

Are you a tech-savvy problem solver with a passion for providing top-notch technical support? We’re seeking a dedicated EUC Hardware Engineer to join our dynamic team and deliver exceptional on-site assistance through our innovative tech bar service.
CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a CGI partner, not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent, and inspiring everyone to pursue careers in our sector, including our Armed Forces. We are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us, and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
This role requires traveling to various client sites in Glasgow.

YOUR FUTURE DUTIES AND RESPONSIBILITIES

• Be the face of our tech bar service, traveling to diverse client sites to provide hands-on technical assistance for hardware, software, and connectivity issues.
• Diagnose and resolve a wide range of end-user problems, from device configuration and software glitches to network hiccups, ensuring minimal disruption to productivity.
• Support users with device setup, configuration, and software installations, ensuring devices adhere to security and compliance standards.
• Empower end-users with essential training on device usage, software features, data security best practices, and more.
• Keep meticulous records of technical problems and solutions for future reference, maintaining an accurate inventory of devices and peripherals.
• Deliver exceptional customer service, putting a friendly face to technical support and fostering positive interactions with end-users.
• Continuously improve our tech bar service by sharing insights, proposing innovative solutions, and enhancing the end-user experience.
• Contribute to our knowledge base by creating and updating user-friendly guides and troubleshooting resources.

REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE

• Proven experience in technical support, IT helpdesk, or a related field.
• Strong proficiency in troubleshooting hardware, software, operating systems, and network connectivity.
• Excellent customer service and communication skills.
• Ability to adapt and excel in diverse client environments.
• Familiarity with data security and privacy best practices.